Tonya Francis

• Transported inventory items to correct locations.
• Kept storage areas organized, clean, and secure to fully protect company assets.
• Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
• Trained staff on operating procedures and company services.
• Create labels enter data into the computer system from the production order sheets from the supplier
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

• Handle high volume of calls from customers every day with positive attitude and focus on customer satisfaction.
• Handled billing, payments & account setup & deactivation issues by following guidelines and resolving disputes.
• Assist with any online tickets on down time helping serve our customer service goal by reaching out through email and live chat support to offer support.

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• Maintained and populated CRM database to capture market knowledge and relevance of farm and retail contacts.
• Identified retail teams' specific training requirements and delivered tailored training programs to meet needs.

• Created engaging content for TikTok, Facebook, Instagram & Reddit
• Proofread marketing material to prevent errors.
• Promote the companies Facebook page. Create stories, reels, post daily content, engage with comments. Organize and create weekly sales & ADs using some A.i tools.
• Used various market research tools and techniques to gather, analyze and interpret data.
• Managed campaigns for various clients that consistently exceeded sales goals.