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Dynamic customer service professional with extensive experience at Opticsplanet, excelling in problem-solving and CRM software utilization. Proven track record of enhancing customer satisfaction through effective communication and tailored solutions. Recognized for reliability and teamwork, consistently delivering exceptional support and driving process improvements to elevate the customer experience.

Adept at fostering customer loyalty and exceeding performance targets, I leveraged my problem-solving abilities and CRM software expertise at DIRECTV to enhance customer satisfaction significantly. My proactive approach and ability to work under pressure have consistently improved team success and efficiency, making me a valuable asset in any customer-focused role.

Detail-oriented and methodical Support Center Representative offering 3 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

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Professional with results-driven mindset, specializing in executive support and administrative management. Skilled in managing complex schedules, coordinating virtual meetings, and optimizing workflows. Strong emphasis on team collaboration and adaptable to evolving needs. Recognized for effective communication, problem-solving abilities, and proactive approach to tasks.

Dynamic Customer Resolution Specialist with proven expertise at IKEA Group, adept at problem-solving and enhancing customer satisfaction. Skilled in CRM software and effective communication, I excelled in managing high call volumes and resolving complex issues, consistently achieving positive feedback and fostering long-term relationships. Reliable and calm under pressure, I thrive in fast-paced environments.

Tonya Gagnier

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Customer Resolution Specialist

Fraud Analyst

Customer Support Specialist

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High School Diploma -

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Customer Resolution Specialist

Fraud Analyst

Customer Support Specialist

High School Diploma -

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