Tonya Gamelin

• Maintain HR Compliance program including but not limited to reports, records and local employment laws
• Managed Recruitment (placing ads, interviews, hiring)
• Managing inquiries in regard to all aspects of our benefit program
• Maintaining HR and Legal compliance including at the state and federal level
• Updated key Human Resource metrics, including turnover and terminations, using reporting tools on HRMS database
• Providing ongoing support, coaching, training for employees and leaders
• Implemented employee engagement program
• Streamlined HR efficiencies, coordinated new hire orientations, provide onboarding and training for 120 new employees
• Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes
• Created and implemented an Employee Handbook and job descriptions
• Created organizational filing systems for correspondence and all personnel records
• Adhered to all federal and state guidelines, managed payroll and benefits
• Perform day-to-day compensation and benefits administration including enrolling new hires, processing and reporting terminations and/or changes, conducted Annual Enrollment

• Executes tactics to support core annual programs, such as performance objectives and goal setting, performance evaluations, compensation planning, talent assessment, succession planning, wellness and annual enrollment
• Executes tactics to support local programs for areas such as talent acquisition, engagement, recognition, training and labor relations
• Possess working knowledge of Human Resource policies and procedures as well as federal, state and local laws
• Executes Human Resource tactics, including recordkeeping, talent acquisition, promotions, employee relations, terminations, exit interviews in accordance with company procedures and applicable legal requirements
• Managed 130 to 500 associates with minimal supervision
• Delivered training programs
• Conduct new hire orientation and ensure that the new associates understand our HR policies, benefits and other programs
• Met with staff to resolve difficult situations related to performance and conflict management
• Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits

• Responsible for leveraging best practices and creating a culture of collaboration within the region
• Participated and collaborated in supervisor, management and staff meetings
• Completed reports and informational request accurately and timely
• Managed HRIS
• Analyzed and reported metrics
• Monitored and handled all employee claims, including performance-based and harassment incidents
• Conducted company-wide town hall meetings to convey updates
• Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
• Led and provided direction for human resources team of 2

Temporary/Contract position

• Investigating Enrollment Eligibility
• Analyzing Enrollment Requests
• Process Employer Group Eligibility Files
• Validate Administrative Information
• Updating eligibility information to the current contract year
• Verify and update benefit/rate information to the current contract year

• Supervised, trained, counseled associates
• Conducted monthly reviews on contracted associates
• Conducted interviews for new hires and contractors
• Actively listened to customer's requests, confirming full understanding before addressing concerns
• Administered medical, dental and vision benefit plans and also handled flexible spending, health savings and health reimbursement accounts in compliance with federal and state regulations
• Delivered exceptional customer service on benefits issues through active listening, patience and prompt response with resolutions or actionable next steps
• Researching and composing SOP's
• Conducted new hire orientations
• Interpret policies and procedures for clients on carrier regulations and/or rules
• Liaison between the clients and/or employees and multiple carriers
• Counsel clients and employees on FMLA, STD, LTD, Life, Dental, Medical, Vision, COBRA, HIPAA, ACA, ERISA, Section 125
• Conducted 10 Annual Enrollments