Tonya Gibson
Tunnel Hill,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
QSR Assistant Manager
Circle K
Ringgold, GA
03.2022 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Resolved customer complaints in a professional manner to maintain positive relationships with them.
- Assisted with kitchen preparation during peak times as needed.
Senior Tax Specialist
OS TAX SERVICE
Dalton, GA
02.2018 - Current
- Prepared complex tax returns for individuals, trusts and businesses.
- Researched and resolved discrepancies in tax documents.
- Analyzed financial information to ensure accuracy of calculations and compliance with state and federal regulations.
- Provided guidance on taxation issues to clients.
- Advised clients on the proper filing of taxes related to investments, estates, trusts, real estate transactions.
Store Manager/Assistant Manager
Circle K
Ringgold , GA
05.2006 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
Education
CMA - Medical Assisting
Chattanooga College - Med. & Dental Tech Careers
Chattanooga, TN04-2005
Certified Phlebotomist - Phlebotomy
Dalton College
Dalton, GA04-1998
Skills
- Recruiting and interviewing
- Employee Performance Evaluations
- Task Delegation
- Sales monitoring
Timeline
QSR Assistant Manager
Circle K
03.2022 - Current
Senior Tax Specialist
OS TAX SERVICE
02.2018 - Current
Store Manager/Assistant Manager
Circle K
05.2006 - Current
CMA - Medical Assisting
Chattanooga College - Med. & Dental Tech Careers
Certified Phlebotomist - Phlebotomy
Dalton College
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