Tonya Gillespie
Carson City,NV
Summary
Resourceful professional in hospitality, known for high productivity and efficiency in task completion. Specializing in customer service, cash handling and inventory management. Excel at communication, teamwork, and adaptability, ensuring exceptional guest experiences.
Overview
9
9
years of professional experience
Work History
Bartender
Dottys
Carson City, Nevada
05.2022 - 08.2026
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Assisted customers with drink selections and provided excellent service.
- Enforced responsible alcohol service policies to ensure guest safety.
- Oversaw guests' alcohol consumption to ensure responsible service and compliance with safety standards.
- Ensured compliance with age verification laws by checking identification cards before serving alcohol. for proof of age prior to serving alcoholic beverages.
- Trained new bartenders on pouring techniques and customer interaction to enhance service quality.
- Monitored inventory levels and placed supply orders to maintain adequate stock for service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
Garden Sales Associate
Lowe's
Carson City, Nevada
06.2017 - 10.2019
- Assisted customers with plant selection and gardening needs.
- Provided product knowledge and gardening tips to enhance customer satisfaction.
- Greeted customers upon entering the garden center and provided assistance in selecting products.
- Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Engaged with customers to determine their gardening needs and provide tailored assistance. upon entering the garden center and provided assistance in selecting products.
- Coordinated inventory management to ensure stock availability and freshness.
- Stocked shelves with merchandise, such as plants, flowers, garden tools, fertilizers, soil, and other gardening supplies.
- Facilitated movement of large pallets to maintain organization and accessibility in the storage area. and heavy items with pallet jacks and forklifts.
- Collaborated with management to enhance sales strategies and promotions.
- Provided expert advice on plant care and maintenance techniques.
- Kept stock healthy by watering on-schedule and deadheading flowers to promote additional blooms.
- Participated in employee training sessions for new products or services.
Education
Penn Foster Highschool
Manchester, NHSkills
- Beverage preparation
- Problem solving
- Alcohol service compliance
- Point of Sale operation
- Cash handling
- Inventory management
- Employee training
- Time management
- Alcohol service compliance
- Attention to detail
- Employee training
- Drink preparation
References
References available upon request.
Timeline
Bartender
Dottys
05.2022 - 08.2026
Garden Sales Associate
Lowe's
06.2017 - 10.2019
Penn Foster Highschool