Tonya Gordon

• Coordinated credentialing processes for healthcare providers, ensuring compliance with state and federal regulations.
• Reviewed applications to verify accuracy of information and completeness of documentation.
• Conducted primary source verification of licenses, certifications, and education for healthcare professionals.
• Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
• Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
• Conducted primary source verifications such as background checks and board certifications.
• Obtained NPI numbers for providers and facilities and updated existing profiles.
• Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.

Worked as Medical Laboratory Technician providing flexible PRN support across core laboratory departments. Maintained high testing accuracy, adapting quickly to workflow needs, and supporting patient care through reliable and timely laboratory results.

• Standardized laboratory procedures, aligning with HIPAA and CLIA regulations
• Performed routine and moderate-complexity testing in hematology, chemistry, urinalysis, and coagulation
• Provided PRN coverage to support staffing needs across multiple shifts and departments
• Ensured accurate specimen processing, labeling verification, and result reporting
• Maintained compliance with CAP, CLIA, and laboratory safety standards
• Performed quality control procedures and documented corrective actions as required
• Verified and released laboratory results within established turnaround time expectations
• Assisted with specimen collection and processing support to include venipuncture and throat and nasal swabs.
• Communicated critical values promptly to clinical staff per protocol

Strategic implementation leader with proven success supporting large-scale Hospital Information System deployment initiatives from planning through post-go-live support.

• Supported planning and execution of enterprise software implementation projects across Ancillary and Financial departments
• Coordinated timelines, deliverables, and resources to ensure successful system deployment milestones
• Supervised implementation team members and provided guidance throughout project lifecycle phases
• Partnered with executive leadership, IT teams, vendors, and operational stakeholders to align implementation goals
• Assisted in workflow analysis and redesign to improve system usability and efficiency
• Experienced in staff supervision, project coordination, vendor collaboration, and process improvement to ensure successful system integration across departments.
• Developed and implemented operational strategies to enhance efficiency across departments.
• Mentored junior staff, fostering professional development and enhancing team capability.

Worked as 2nd shift Medical Laboratory Technician in hospital laboratory setting, performing generalist testing with minimal supervision. Performed testing in Hematology, Coagulation, Chemistry, Serology, Blood Bank, Urinalysis and preliminary Microbiology.

• Conducted complex laboratory tests and analyses to support accurate patient diagnoses.
• Operated and maintained advanced laboratory equipment, ensuring optimal performance and safety standards.
• Performed specimen collection to include Adult, Pediatric and Infant venipuncture and capillary puncture, throat and nasal swabs, DOT drug screen and
• Collaborated with healthcare professionals to interpret test results and provide actionable insights for patient care.
• Prioritized emergency department and STAT specimens to support timely patient care decisions
• Ensured seamless communication with night shift teams.
• Performed Quality Control testing and instrument calibration as indicated.
• Maintained efficient workflow during reduced staffing evening coverage
• Functioned independently across multiple core laboratory sections
• Managed inventory of lab supplies, optimizing resource allocation to prevent shortages and minimize waste.