Tonya Gunn

• Drove credit card acquisition initiatives, consistently achieving top performance rankings.
• Directed store-wide payroll management and complex workforce scheduling to enhance operational efficiency.
• Oversaw daily store operations, managing inventory flow, opening and closing protocols, and providing real-time KPI coaching for the sales team.

Managed all household operations and logistics during a planned career hiatus, returning to the workforce with immediate advancement into leadership roles.

• High-Stakes Representation: Selected to represent Regions Bank for three consecutive years at the SEC Championship, engaging with thousands of attendees in a fast-paced, high-profile environment.
• Lead Acquisition: Proactively identified and qualified high-value leads through professional brand storytelling and consumer engagement.

• Team Leadership: Acted as a primary mentor for the sales team, modeling elite service behaviors and ensuring a premium shopping experience for all clients.
• Operational Support: Supported the management team in daily operational supervision, high-end visual merchandising, and resolving complex customer inquiries.

Event Coordination: Organized large-scale fundraising initiatives and managed staff to ensure administrative tasks and outreach goals were achieved.

• Managed daily store operations, ensuring optimal customer experience and efficient workflow.
• Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
• Developed and implemented visual merchandising strategies to drive product visibility and sales.
• Led weekly team meetings to address goals, share feedback, and foster open communication among staff.
• Oversaw cash management processes, ensuring accuracy in transactions and financial reporting.