Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Hale

Las Vegas,NV

Summary

Dynamic casino operations professional with over 30 years of expertise in table games and comprehensive casino management. Proven track record in floor supervision, pit management, and poker operations, complemented by a deep understanding of overall gaming operations. Strong emphasis on leadership, regulatory compliance, and exceptional guest service drives success in creating engaging and compliant gaming environments. Committed to fostering team collaboration and enhancing the overall guest experience through strategic operational improvements.

Overview

18
18
years of professional experience

Work History

Pit Supervisor

Cosmopolitan Casino
01.2013 - Current
  • Enforced responsible gaming practices and maintained a safe, fair gaming environment
  • Prepared reports, tracked performance metrics, and communicated operational needs to upper management
  • Supervised daily table games operations to ensure compliance with gaming regulations, internal controls, and company policies
  • Monitored table activity, game integrity, and dealer performance across multiple games
  • Provided leadership, coaching, and performance feedback to dealers and dual-rate staff
  • Resolved guest concerns and player disputes promptly while maintaining a high level of customer service
  • Verified table fills, credits, buy-ins, and payouts for accuracy and security
  • Adjusted staffing levels, table limits, and game spreads based on volume and demand
  • Communicated operational issues and performance updates to management
  • Supervised, trained, scheduled, and evaluated poker dealers, supervisors, and support staff
  • Managed game spreads, table availability, and staffing levels to maximize revenue and customer satisfaction
  • Monitored bankrolls, chips, and inventory to ensure accuracy and security
  • Coordinated promotions, tournaments, and special events to increase player engagement

Poker Room Manager

Majestic Star
01.2011 - 01.2013

Assistant Casino Manager

Majestic Star
01.2008 - 01.2011

Education

No Degree - Basic Study

Bossier Community College
Bossier City, LA
01-1994

Skills

  • Inspiring team motivation
  • Employee onboarding and training
  • Customer engagement
  • Regulatory compliance

Timeline

Pit Supervisor

Cosmopolitan Casino
01.2013 - Current

Poker Room Manager

Majestic Star
01.2011 - 01.2013

Assistant Casino Manager

Majestic Star
01.2008 - 01.2011

No Degree - Basic Study

Bossier Community College
Tonya Hale