Tonya Heppard
Hertford,NC
Summary
Proven leader with a track record of enhancing guest service and pool safety at SHPOA. Skilled in equipment operations and group instruction, I increased compliance and efficiency. Leveraging initiative and strong guest relations, I excel in fast-paced environments, consistently exceeding employer expectations with a focus on results and team development.
Overview
19
19
years of professional experience
Work History
Pool Attendant
SHPOA
05.2021 - 08.2024
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Monitored access to entry and exit points to avoid congregating.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Moved umbrellas and lounge chairs at request of guests.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Attentively monitored swimmers to identify distress.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Scanned main areas to monitor for any safety risks.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
Assistant Manager
Modell's Sporting Goods
07.2018 - 08.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Head Cashier
Lowes Home Improvment
05.2016 - 07.2018
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Resolved escalated customer disputes with special actions such as discounts.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
Direct Support Professional
OTC of Burlington County
06.2012 - 02.2015
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Administered medication as directed by physician.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supervised daily activities and provided assistance to staff.
- Maintained clean, safe, and well-organized patient environment.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
School Bus Driver
Cinnaminson Township
09.2005 - 06.2011
- Transported passengers safely along prescribed routes according to tight schedules.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Communicated information to parents to promote good communication and transparency.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
- Drove bus along assigned route, picking up students.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Created and enforced bus rules and kept expectations posted.
- Identified and reported mechanical problems and safety hazards.
- Recorded bus route and made notes for substitute drivers.
- Worked closely with school administration and transportation to maintain smooth operations.
Education
High School Diploma -
Cinnaminson High School
Cinnaminson, NJ06.1998
Skills
- Guest service
- Pool safety
- Group and individual instruction
- Equipment operations
- Initiative and Self-Motivation
Timeline
Pool Attendant
SHPOA
05.2021 - 08.2024
Assistant Manager
Modell's Sporting Goods
07.2018 - 08.2020
Head Cashier
Lowes Home Improvment
05.2016 - 07.2018
Direct Support Professional
OTC of Burlington County
06.2012 - 02.2015
School Bus Driver
Cinnaminson Township
09.2005 - 06.2011
High School Diploma -
Cinnaminson High School
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