TONYA HOLMBERG
Lexington,AL
Summary
Hard-working professional with 8+ years of experience and a proven knowledge of retail sales, customer loyalty, and inventory control. Aiming to leverage my skills to successfully fill the role at your company.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Everise
12.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Contributed to team success, consistently achieving call center performance metrics.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Care Representative
Continuum Global
09.2024 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
Bakery/Deli Academy Trainer
WAL-MART NEIGHBORHOOD MARKET
03.2021 - Current
- Manage staff, while assigning specific duties within each department
- Inventory control
- Ordering supplies for production
- Training the new employees for each department
STORE MANAGER
DollarGeneral
01.2015 - 03.2021
- Manage staff, preparing work schedules and assigning specific duties
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Plan store layouts or design displays
SERVER/BARTENDER
Miss.Annie'sBeerGarden
04.2012 - 11.2014
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages
Education
Bachelor of Science (B.S.) - Business Administration
UNIVERSITY OF NORTH ALABAMA
Florence, AL05.1997
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Relationship building
- Payment processing
- Customer relations
- Product education
- Empathy and patience
- Active listening
Timeline
Customer Care Representative
Everise
12.2024 - Current
Customer Care Representative
Continuum Global
09.2024 - 12.2024
Bakery/Deli Academy Trainer
WAL-MART NEIGHBORHOOD MARKET
03.2021 - Current
STORE MANAGER
DollarGeneral
01.2015 - 03.2021
SERVER/BARTENDER
Miss.Annie'sBeerGarden
04.2012 - 11.2014
Bachelor of Science (B.S.) - Business Administration
UNIVERSITY OF NORTH ALABAMA
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