Tonya Keasler
Mineola,TX
Summary
Energetic professional with a wealth of highly transferable skills. Demonstrated ability to navigate a wide range of challenges while ensuring the streamlined, timely execution of critical tasks. Offering excellent customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Stay at Home Mom
At Home
Mineola, TX
09.2018 - Current
- Manage household expenses, creating detailed, effective budgets.
- Support multiple competing needs, schedules, and priorities, overseeing the needs and tasks of multiple individuals to maintain optimal outcomes.
- Create and coordinate a detailed calendar of activities and events, including academic deadlines, travel, and appointments/meetings.
- Build engaged relationships with healthcare professionals and others as needed to ensure alignment with all needs.
- Navigate complex interpersonal challenges, mediating issues to build vital communication and issue resolution skills.
Truck Driver
JAX
Amarillo, TX
05.2018 - 09.2018
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Communicated with dispatchers regarding pickup and delivery times.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Loaded, balanced and secured product to safely transport goods.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
Truck Driver
Taggert Trucking
Morgantown, PA
12.2017 - 05.2018
- Delivered customer orders to homes and places of business within established time frames.
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
- Retained valid proof of insurance and registration in vehicles.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Logged driving hours and fuel usage data on time to keep reports current.
- Read and interpreted maps to determine vehicle routes.
Truck Driver
Swift Transportation
Lancaster, TX
07.2017 - 12.2017
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Communicated with dispatchers regarding pickup and delivery times.
- Read and interpreted maps to determine vehicle routes.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
Technical Support
Suddenlink
Tyler, TX
05.2015 - 07.2017
- Handled over 50 technical support phone calls daily.
- Assisted supervisors with troubleshooting and technical support tasks.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Navigated through computer systems to review information and respond appropriately to callers.
- Consulted with customers to resolve service and billing issues.
Education
CDL License - Truck Driving
Swift Transportation
Lancaster, TX07-2017
Information Technology Diploma - Information Technology
Vista College
Longview, TX03-2014
Administrative Assistant Diploma - Administrative Health
Porter And Chester Institute
Woburn, MA06-2011
High School Diploma -
Mineola High School
Mineola, TX05-2007
Skills
- Teamwork and Collaboration
- Microsoft Office
- Time Management
- Decision-Making
- PPE Use
- Document Management
- Courteous and Polite Demeanor
- Dependable and Reliable
- Customer-Oriented
- Payment Processing
- Customer Service
- Customer Relationship Management
- Technical Support
- Quality Assurance
- Data Entry
- Training Experience
- Verbal and Written Communication
Timeline
Stay at Home Mom
At Home
09.2018 - Current
Truck Driver
JAX
05.2018 - 09.2018
Truck Driver
Taggert Trucking
12.2017 - 05.2018
Truck Driver
Swift Transportation
07.2017 - 12.2017
Technical Support
Suddenlink
05.2015 - 07.2017
CDL License - Truck Driving
Swift Transportation
Information Technology Diploma - Information Technology
Vista College
Administrative Assistant Diploma - Administrative Health
Porter And Chester Institute
High School Diploma -
Mineola High School