TONYA KEY-RICE
Willingboro
Summary
Administrative Assistant with over 24 years of experience, specializing in recruitment, leadership, and administrative excellence. With a forward-looking approach, this professional has streamlined HR processes, from onboarding to payroll, ensuring operations are both efficient and compliant. Aiming to apply their vast experience and innovative strategies to further enhance human resource management and operational efficiency.
Overview
27
27
years of professional experience
Work History
Administrative Clerk
Newkleo
Princeton, NJ
03.2023 - Current
- Managed office supplies inventory, ensuring timely restocking and organization.
- Processed incoming correspondence, prioritizing urgent communications for efficient response.
- Assisted in preparing reports and presentations, enhancing clarity and visual appeal.
- Contributed to a positive work environment with strong interpersonal skills when interacting with colleagues at all levels within the organization.
- Processed and maintained confidential documents with attention to detail.
Production Coordinator/Human Resource Coordinator
Toll Brothers
01.2017 - 02.2023
- Managed employee data entry and access control via ATRIUM system
- Facilitated recruitment process, from agency liaison to termination procedures
- Addressed staff queries and complaints, ensuring clarity on roles and procedures
- Boosted recruitment efficiency by establishing strong agency connections
- Implemented a digital system for tracking and managing outbound shipments, increasing accuracy
- Provided timely resolutions to staff inquiries, improving overall satisfaction
- Coordinated strategic HR meetings, driving forward company objectives
Postal Secretary
United States Postal Service
11.2013 - 01.2016
- Managed and computed mailing costs based on package attributes, ensuring accuracy and compliance with USPS regulations
- Administered special mail services, including registered and priority mail, to meet customer needs
- Facilitated public understanding of federal postal regulations, enhancing customer experience
- Handled address changes, theft, or loss of mail cases, ensuring swift resolution and customer satisfaction
Dispatcher/Clerk
Kinder Morgan Liquid Terminal
06.1999 - 08.2013
- Coordinated hazardous material dispatching based on requirements and locations
- Ensured safe and timely delivery by managing driver routes
- Proactively communicated with customers regarding potential delays
- Maintained compliance with DOT regulations through an organized filing system
- Streamlined dispatch processes, enhancing efficiency and customer satisfaction
- Ensured compliance with DOT regulations, maintaining impeccable safety records
- Implemented a new routing strategy, reducing delivery times by 15%
- Worked closely with team to address customer inquiries, boosting service quality
Education
Sora License -
Sora100
New Jersey03-2026
Graduated - undefined
West Windsor Plainsboro High School South
01-1988
No Degree -
Rutgers University
Camden, NJSkills
- Leadership
- Recruitment
- Time Management
- Active Listening
- Customer Service
- Administrative Expert
- Deadline-Driven
- Problem-Solving
- Payment Processing
- Training and Mentoring
- Multitask
- Organizational Skills
- Compliance
- Written and Verbal Communication
- Teamwork
Timeline
Administrative Clerk
Newkleo
03.2023 - Current
Production Coordinator/Human Resource Coordinator
Toll Brothers
01.2017 - 02.2023
Postal Secretary
United States Postal Service
11.2013 - 01.2016
Dispatcher/Clerk
Kinder Morgan Liquid Terminal
06.1999 - 08.2013
Graduated - undefined
West Windsor Plainsboro High School South
Sora License -
Sora100
No Degree -
Rutgers University