Performed detailed background checks on Brokers/Carriers that was suspected of fraudulent activity and to gather critical information needed for successful investigations to get client paid.
Provided exceptional service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
Conducted prompt and thorough investigations on referred files.
Education
No Degree - Fraud Investigation
Southwest Community College
Memphis, TN
08-1994
Skills
Financial fraud
Records research
Fraud prevention
Dispute resolution
Account information review
Investigation documentation
Attention to detail
Excellent communication
Critical thinking
Organizational skills
Self motivation
Professionalism
Interests
I enjoy helping others and giving back to the community
I like working with my hands and fixing things
Cooking
DIY and Home Improvement
Gardening
Fundraising Events
Timeline
Fraud Investigator Transportation
Baxter Bailey & Associates
06.2008 - 01.2025
No Degree - Fraud Investigation
Southwest Community College
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