Tonya Kramer
West Monroe,LA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
Work History
Call Center Operator
Twin City Awnsering Service
- Responded to customer requests for products, services and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
AT&T Wireless
West Monroe, LA
05.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Walmart
West Monroe, LA
08.2015 - 02.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Ged -
Louisiana Delta Community College
Monroe, LA10.2013
Skills
- Customer Service and Assistance
- Customer Data Confidentiality
- Professional Telephone Skills
- POS Systems and Ordering Platforms
- Critical Thinking
- Calm and Professional Under Pressure
- Call Documentation
- Order and Refund Processing
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
AT&T Wireless
05.2018 - Current
Cashier
Walmart
08.2015 - 02.2018
Call Center Operator
Twin City Awnsering Service
Ged -
Louisiana Delta Community College
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