Tonya Krupka
Hortonville,WI
Summary
Detail-oriented professional with over 15 years of experience in rental management. Skilled in invoice generation and effective communication, successfully handling collections and customer inquiries to drive operational efficiency and enhance client relationships.
Overview
19
19
years of professional experience
Work History
Rental Manager
Valley Truck Leasing Inc
Neenah, Wisconsin
09.2016 - Current
- Welcomed customers and provided information on rental rates and terms to facilitate informed decisions.
- Answered telephones to resolve customer issues, ensuring timely support and satisfaction.
- Processed credit card transactions to collect payments efficiently.
- Utilized billing software to generate invoices daily, weekly and monthly.
- Managed collections by contacting clients about overdue payments, maintaining positive relationships.
Assistant Rental Manager
Valley Truck Leasing Inc
Neenah, WI
06.2007 - Current
- Coordinated rental agreements and addressed customer inquiries at Valley Truck Leasing.
- Responded to incoming calls from customers regarding availability and pricing to facilitate informed decision-making.
- Resolved customer inquiries about invoices and payment options to enhance satisfaction and clarity.
- Monitored outstanding invoices and performed collections duties.
Education
Associate of Science - Human Resources Management
Baker College
Flint, MI06-2007
Skills
- Payment processing
- Invoice generation
- Customer service
- Attention to detail
- Organizational skills
- Multitasking
- Excellent communication
- Positive attitude
Timeline
Rental Manager
Valley Truck Leasing Inc
09.2016 - Current
Assistant Rental Manager
Valley Truck Leasing Inc
06.2007 - Current
Associate of Science - Human Resources Management
Baker College