Tonya Lange
Arlington,TX
Summary
Dynamic General Manager with a proven track record in operations management, staff development, and relationship building. Expertise in streamlining processes to enhance efficiency and drive team success.
Overview
39
39
years of professional experience
Work History
General Manager
Home Instead
10.2015 - Current
- Led strategic initiatives to enhance operational efficiency and customer satisfaction.
- Developed and implemented performance metrics to drive team accountability and productivity.
- Mentored management team, fostering leadership development and succession planning.
- Streamlined processes resulting in improved workflow and reduced operational costs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
General Merchandise Manager
Winn Dixie Supermarket
03.1988 - 07.1990
Education
GED -
Siloam Springs High School
Siloam Springs, ARSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff management
- Relationship building
- Training and development
- Staff training
- Staff training/development
- Customer relationship management
- Staff supervision
- Employee scheduling
- Verbal and written communication
Timeline
General Manager
Home Instead
10.2015 - Current
General Merchandise Manager
Winn Dixie Supermarket
03.1988 - 07.1990
GED -
Siloam Springs High School
Administrator for the State of Texas/Texas Health and Human Services
For 8 or 9 years, maybe more I have been the Administrator and completed Continuing Education hours yearly