Tonya Leflore
Hensley
Summary
Results-driven professional with a strong background in managing daily operations and mentoring staff. Skilled in critical thinking and inventory management, driving improved efficiency and customer satisfaction.
Overview
27
27
years of professional experience
Work History
Shop Owner
East End Flowers & Gifts
Hensley, AR
10.2019 - Current
- Managed daily operations, ensuring smooth workflow and exceptional customer service.
- Developed and implemented inventory management systems to optimize stock levels and reduce waste.
- Trained and mentored staff on product knowledge, sales techniques, and customer engagement strategies.
- Curated seasonal product offerings, enhancing visual displays to attract customers and drive sales.
- Established strong vendor relationships to negotiate favorable terms and secure high-quality supplies.
- Analyzed sales data to identify trends, informing marketing strategies and promotional activities.
- Oversaw financial management, including budgeting, forecasting, and expense tracking for profitability.
- Led community engagement initiatives to enhance brand visibility and foster local partnerships.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
Surgical Technologist
University Arkansas Medical Center Little Rock Arkansas
Little Rock, AR
09.1999 - 12.2019
- Assisted in preparing operating rooms, ensuring all necessary instruments and supplies were sterile and organized.
- Collaborated with surgical teams to maintain effective communication during procedures, enhancing workflow efficiency.
- Supported patient safety protocols by adhering to infection control measures and proper equipment handling techniques.
- Monitored inventory levels of surgical supplies, initiating restock requests to prevent shortages during surgeries.
- Trained new surgical technologists on best practices for instrument handling and operating room protocols, fostering team skill development.
- Streamlined instrument sterilization processes, reducing turnaround time between surgeries while maintaining compliance with safety standards.
- Led quality assurance initiatives to evaluate procedural outcomes and implement improvements based on feedback from surgical teams.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
- Expedited surgery room turnover times by swiftly preparing operating rooms for subsequent surgeries, maximizing efficiency within the department.
- Assisted surgeons in complex procedures, ensuring efficient completion and minimized complications.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Mentored junior staff members on proper techniques and best practices within the field of surgical technology, promoting professional growth among peers.
Education
Medical Technology
Holmes Community College
Grenada, MS05-1995
Skills
- Networking and partnerships
- Business operations
- Store maintenance
- Customer service background
- Staff hiring and training
- Customer service expertise
- Critical thinking
- Basic life support
- Leadership qualities
- Workplace safety
- Safety protocols expertise
Timeline
Shop Owner
East End Flowers & Gifts
10.2019 - Current
Surgical Technologist
University Arkansas Medical Center Little Rock Arkansas
09.1999 - 12.2019
Medical Technology
Holmes Community College