Tonya Lewis
Starke,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Proven ability to handle confidential information with discretion and efficiently manage multiple tasks.
Overview
12
12
years of professional experience
Work History
Real Property Agent Trainee
Clay Electric Cooperative
04.2025 - Current
- Collaborated with team members to ensure accuracy of survey data and documentation.
- Maintained project files, ensuring proper organization of maps and reports for reference.
- Conducted preliminary research on site locations to support survey planning activities.
- Prepare right of way easements, special use permits, releases and encroachment documents.
- Record documents in all counties within the Cooperative service area and assist in maintenance of Real Estate files.
- Familiar with researching pubic records and other resource to locate property owners and obtain title search information for accurate document preparation.
- Reads and understand deeds, plats, surveys and other document relating to real property.
Administrative Assistant
Clay Electric Cooperative
03.2018 - 05.2025
- Organized and maintained filing systems to enhance document retrieval efficiency.
- Assisted in scheduling appointments and managing calendars for team members.
- Prepared meeting agendas and took minutes to ensure accurate documentation of discussions.
- Managed petty cash with accurate balancing each month.
- Provided customer service support by responding promptly to inquiries, resolving issues effectively.
- Prepared quarterly goals and yearly budget to be presented to board.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing to ensure timely payment of vendors while minimizing errors in financial records.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Maintained confidentiality of sensitive information.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Record keeping of new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Customer Service Representative
Clay Electric Cooperative
06.2013 - 03.2018
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Processed service requests accurately, ensuring timely resolution and adherence to company policies.
- Provided training and mentorship to new team members, fostering a collaborative work environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Received and posted payments to members account.
- Managed and balanced cash drawer.
Education
Associate of Science - Business Administration And Management
St. Johns River Community College
PalatkaSkills
- Office administration
- Office management
- Professional and mature
- Deadline oriented
- Confidential document control
- Records management
License
National Association of Realtors (NAR) Membership
Real Estate Salesperson License-Florida Real Estate Commission, #SL3608578
Notary Public License
Timeline
Real Property Agent Trainee
Clay Electric Cooperative
04.2025 - Current
Administrative Assistant
Clay Electric Cooperative
03.2018 - 05.2025
Customer Service Representative
Clay Electric Cooperative
06.2013 - 03.2018
Associate of Science - Business Administration And Management
St. Johns River Community College