Tonya Lewis
Tallahassee,FL
Summary
Healthcare professional with solid foundation in surgery scheduling and commitment to operational efficiency. Adept at managing complex schedules, coordinating with medical teams, and ensuring patient satisfaction. Known for collaborative teamwork and adaptability in dynamic healthcare settings, with strong organizational and communication skills.
Overview
26
26
years of professional experience
Work History
Surgery Scheduler
Advanced Urology Institute
Tallahassee, FL
08.2024 - Current
- Coordinated surgery schedules ensuring optimal use of operating rooms and resources.
- Managed patient appointments, confirming eligibility and insurance coverage for procedures.
- Streamlined communication between surgeons, nursing staff, and patients to enhance workflow efficiency.
- Developed and implemented scheduling protocols that improved appointment accuracy and reduced cancellations.
- Trained new staff on scheduling software and best practices to ensure compliance with operational standards.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Verified insurance coverage and obtained pre-authorizations.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
Team Leader Manager
Advanced Urology Institute
2000 Centre Pointe Blvd
06.2022 - Current
- Establishing and maintain performance, quality and service standards for professional patient care.
- Deliver regular team meetings for aligned work towards common goals.
- Support call center by managing over 300 calls per day efficiently.
- Extensive knowledge in data entry, analysis and reporting.
- Addressed and remedied all patient or team member issues.
- Provide proper scheduling of patients,
- Create reports, presentations and other materials for executive staff.
- Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinate luncheons with Pharmaceutical Representatives.
- Maintain optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Enter procedure codes and diagnosis codes into medical billing software.
- Provide backup to front desk and assist with various tasks whenever employee was absent or at lunch.
- Review and send medical records to other physicians upon request.
- Coordinate team collaboration to share ideas and build best practices.
Front Office Manager
Advanced Urology Institute
2000 Centre Pointe Blvd
10.2009 - 06.2022
- Created organized filing system to manage department documents for front desk, medical records, referrals, call center, authorizations and surgery/diagnostic scheduling.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Completed bi-weekly payroll for over 30 employees.
- Developed policies and procedures for effective practice management.
- Managed 30-50 employees with various personalities and from different cultures for large 9-physician practice.
- Assisted and stepped in as clinical manager when needed.
Patient Representative and DR System Assistant
Radiology Associates, P.A.
1900 Phillips Rd
06.2001 - 10.2009
- Coordinated referrals through insurance and other medical specialists and documented details in patient chart.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Imported radiology imaging and demographics from multiple medical facilities and Hospitals for radiologist to dictate results.
- Called ER with reading of all diagnostic studies done and stat readings to physicians when abnormal results were detected.
Front Desk Receptionist
Capital Health Plan
Tallahassee, FL
05.2000 - 06.2001
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Received and routed laboratory results to correct clinical staff members.
Education
Amos P. Godby High School
Tallahassee, FL1994
Skills
- Continuous Improvement Projects
- Performance Tracking and Evaluations
- Staff Motivation and Discipline
- Customer Service
- New Hire Training
- Insurance Requirements
- Workplace Safety
- Critical Thinking
- Patient Relations
- Schedule Creation
- Referral Verification
- Patient Data Privacy
Timeline
Surgery Scheduler
Advanced Urology Institute
08.2024 - Current
Team Leader Manager
Advanced Urology Institute
06.2022 - Current
Front Office Manager
Advanced Urology Institute
10.2009 - 06.2022
Patient Representative and DR System Assistant
Radiology Associates, P.A.
06.2001 - 10.2009
Front Desk Receptionist
Capital Health Plan
05.2000 - 06.2001
Amos P. Godby High School