Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst
Tonya Lillie

Tonya Lillie

Riverside,RI

Summary

With a proven track record at Lillie Gaskell Designs LLC, I excel in operational excellence and inspirational leadership, driving growth and fostering a culture of innovation and efficiency. Skilled in QuickBooks, excell and adept at building strong staff and client relationships, I've significantly enhanced operational efficiency, human resources and employee satisfaction. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

16
16
years of professional experience

Work History

Event Coordinator

Dream Drive Exotics
06.2009 - 11.2019
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Mitigated negative impacts on event outcomes through swift crisis management.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
  • Boosted team efficiency with implementation of cloud-based event management system, facilitating real-time updates
  • Streamlined vendor selection and negotiation, ensuring high-quality services while adhering to budget constraints.
  • Conducted post-event evaluations to gather attendee feedback, leading to continuous improvement of future events.
  • Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues.
  • Increased event attendance, leveraging social media platforms and email marketing campaigns to raise awareness.
  • Led cross-functional teams, ensuring clear communication and cohesive efforts towards event success.
  • Fostered positive work environment, mentoring junior coordinators and facilitating their professional growth.
  • Enhanced public relations efforts, collaborating with media partners to secure favorable coverage and promote brand visibility.
  • Coordinated large-scale corporate events, ensuring seamless execution and attendee satisfaction.
  • Developed comprehensive risk management plans to minimize potential disruptions during high-profile events..
  • Negotiated with venue owners to secure prime locations, aligning with event size, type, and attendee expectations.
  • Mitigated environmental impact by implementing sustainable practices across all stages of event planning and execution.
  • Trained and supervised event staff to complete tasks on time.
  • Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Implemented protocols and procedures to effectively manage planning process.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Coordinated travel and accommodations for event attendees.
  • Monitored and controlled event expenditures to meet budgets.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Developed detailed event reports, documenting all aspects of each event.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Produced concept plans for high-profile corporate meetings and events.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.

Administrative Manager

Rusty Wallace Racing
06.2009 - 11.2019
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
  • Verified customer information for orderly, up-to-date online systems.
  • Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
  • Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
  • Fostered positive work environment, organizing team-building activities that improved interdepartmental communication.
  • Optimized scheduling and event planning for executive meetings, enhancing productivity and time management.
  • Coordinated with IT department to upgrade software, resulting in improved data security and system performance.
  • Streamlined office operations, significantly reducing paperwork processing time by implementing digital document management systems.
  • Enhanced interdepartmental collaboration, facilitating regular coordination meetings to align department goals.
  • Improved employee satisfaction by developing and instituting comprehensive training program for new hires.
  • Led administrative team in supporting department heads, ensuring smooth day-to-day operations.
  • Increased team productivity with introduction of flexible work schedules and remote working options.
  • Enhanced organizational efficiency, leading transition to cloud-based data management system.
  • Conducted regular performance reviews to identify areas for improvement and develop action plans for administrative staff.
  • Oversaw budget management for administrative functions, ensuring all expenditures remained within allocated funds.
  • Organized and updated databases, records and other information resources.
  • Completed bi-weekly payroll for Number employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Negotiated and executed contracts on behalf of department.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Owner

Lillie Gaskell Designs LLC
04.2019 - 01.2025
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Created a positive work culture, resulting in increased employee satisfaction and
  • Streamlined business processes, resulting in increased operational efficiency across all departments.
  • Developed a high-performance executive team for improved productivity and efficiency.
  • Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
  • Created comprehensive procedures aiding in regulatory adherence.
  • Drove profitability with thorough financial analysis and strategic decisionmaking.
  • Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
  • Bolstered employee engagement and reduced turnover by introducing progressive workplace policies and benefits.
  • Amplified customer satisfaction and loyalty through introduction of customer-centric service model.
  • Fostered culture of continuous improvement, encouraging innovation and rewarding exceptional performance.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.

Operations Director

Nova
02.2017 - 09.2023
  • Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
  • Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
  • Maintained protocol throughout routine work days and special events.
  • Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
  • Managed special projects as assigned; delivered results within established deadlines while meeting objectives.
  • Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
  • Streamlined office procedures by implementing efficient systems and tools, resulting in improved workflow.
  • Improved data accuracy in internal databases by overseeing meticulous data entry and verification project.
  • Streamlined internal communication by introducing centralized information sharing platform, enhancing team collaboration.
  • Improved employee satisfaction by redesigning onboarding process, making it more engaging and informative for new hires.
  • Facilitated cross-departmental workshops to foster culture of continuous improvement and teamwork.
  • Improved team productivity with implementation of new scheduling system, allowing for more effective time management.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Updated and maintained confidential databases and records.
  • Filed paperwork and organized computer-based information.
  • Created and managed office systems to efficiently deal with documentation.
  • Led, supervised and provided strategic direction for workforce of Number employees.
  • Coordinated logistics planning efforts to ensure timely delivery of products while minimizing transportation expenses.
  • Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
  • Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing.
  • Mentored employees and offered constructive feedback for performance improvement.
  • Ensured compliance with industry regulations through diligent oversight of daily operations and thorough documentation practices.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

General Studies

CCRI
Warwick, RI

High School Diploma -

Coventry High School
Coventry, RI
05.1991

Skills

  • Effective decision making
  • Operational excellence
  • Customer focus
  • Crisis management
  • Organizational agility
  • Inspirational leadership
  • Innovation management
  • Client relationship building
  • Relationship and team building
  • Leadership and people development
  • People and culture
  • Client engagement
  • Operations management
  • Employee motivation and performance
  • Management team leadership
  • Business administration
  • Planning and coordination
  • Project management
  • Adaptable and flexible
  • Staff management
  • Balanced work ethic
  • Regulatory Compliance
  • Cross-functional collaboration
  • Employee coaching
  • Human resources
  • Operations oversight
  • Solution innovation
  • Quality control planning
  • Intuit quickbooks
  • Articulate communication

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Owner

Lillie Gaskell Designs LLC
04.2019 - 01.2025

Operations Director

Nova
02.2017 - 09.2023

Event Coordinator

Dream Drive Exotics
06.2009 - 11.2019

Administrative Manager

Rusty Wallace Racing
06.2009 - 11.2019

General Studies

CCRI

High School Diploma -

Coventry High School

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Tonya Lillie