Desiree Korinko
Holtsville
Summary
Dynamic professional with a proven track record at Top Notch Exotics, excelling in customer service and active listening. Enhanced client satisfaction by resolving inquiries and training new team members. Leveraged critical thinking and data entry skills to process orders efficiently, achieving a 95% on-time delivery rate. Passionate about fostering positive customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Top Notch Exotics
07.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders efficiently using company-specific software to ensure timely delivery.
- Provided product knowledge to customers, enhancing their experience and satisfaction levels.
- Assisted in training new team members on operational procedures and customer service best practices.
Direct Support Professional
ACLD
07.2021 - 06.2022
- Assisted individuals with daily living activities to enhance independence and quality of life.
- Implemented personalized care plans to meet unique needs of clients effectively.
- Monitored client behavior and progress, providing feedback for continuous improvement.
- Facilitated communication between clients, families, and multidisciplinary teams to ensure cohesive support.
Cashier
RaceTrac
02.2018 - 05.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers in selecting merchandise, providing product knowledge and recommendations.
- Trained new cashiers on operational procedures and customer service best practices.
Education
High School Diploma -
Seminole State College of Florida
Sanford, Florida, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Top Notch Exotics
07.2022 - Current
Direct Support Professional
ACLD
07.2021 - 06.2022
Cashier
RaceTrac
02.2018 - 05.2021
High School Diploma -
Seminole State College of Florida