TONYA LONG-COTTON
Clover,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proficient at upholding standards and preforming under pressure. Experienced in individual and small group instruction and helping students succeed. Demonstrated skills in classroom management and student recordkeeping. Knowledgeable of marketing and business disciplines.
Overview
23
23
years of professional experience
Work History
Transportation Routing Coordinator
Clover School District
07.2022 - Current
- Assists in establishing 49 school bus routes
- Planning transportation accommodations for 5000 students, which include approximately 130 special needs students
- Processes bus registrations and maintains database of student's bus assignments
- Schedules and manages Random Drug and Alcohol screenings for 107 CDL drivers, per SCDOT and Clover School District policies while ensuring employees confidentially
- Trained by SCDE for Reasonable Suspicion
- Takes care of maintenance requests for 54 state buses
- Uses ABE to enter student referrals for bus discipline issues
- Interacts and communicates with district administrators/employees, state agencies, parents and students
- Receives and responds to inquiries, requests, concerns and complaints through email and telephone
- Proficient in PowerSchool and Traversa.
Teacher Assistant/Receptionist/Substitute
Clover School District
12.2010 - 07.2022
- Experienced at teaching Pre-K through 5th grade
- Capable at following and teaching lesson plans assigned by teacher
- Able to support teachers by working with small groups or independent students to supplement lessons, administer tests or complete make-up work
- Skilled at accommodating and communicating with students from all socio-economic demographics
- Determines appropriate consequences for inappropriate student behavior
- Adept in Canvas and Smartboard.
Collections Supervisor
Metris, Direct Merchants Bank
01.2001 - 01.2002
- Directly supervised 15 to 24 collection representatives performing inbound and outbound calls
- Ensured Fair Debt Collection Practices Act was incessantly practiced
- Reviewed financial situations and arrange repayment programs or enacted fee adjustments for account holders
- Monitored and audited phone interactions between collectors and account holders
- Accountable for call volume, abandon rates, hold time and talk time
- Effectively handled irate customer calls by finding solutions acceptable to both account holder and Metris
- Managed employee training and mentored new collection representatives
- Completed monthly and yearly performance reviews to determine efficiency of collectors and their potential pay increases.
Education
Bachelor of Science - Business Administration
Oklahoma State University
Stillwater, OKSkills
- Behavior Modeling
- Bus Safety
- Critical Thinking
- School Operations
- Administration and Management
- Customer Inquiries
- Employee Supervision
- Complex Problem-Solving
- Small Group and Individual Assistance
Community Involvement
RideAbility Therapeutic Riding Center Volunteer/Board of Directors | 2017 - present
Club Soccer Team Manager
Girl Scout Volunteer
Clover Parks and Recreation Coach
Kinard School Improvement Council
Timeline
Transportation Routing Coordinator
Clover School District
07.2022 - Current
Teacher Assistant/Receptionist/Substitute
Clover School District
12.2010 - 07.2022
Collections Supervisor
Metris, Direct Merchants Bank
01.2001 - 01.2002
Bachelor of Science - Business Administration
Oklahoma State University
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