TONYA MARICK
The Dalles,OR
Summary
Dedicated Professional Driver experienced in safe transportation, vehicle maintenance, and route planning. Delivered reliable service through strong problem-solving abilities and effective communication. Focused on fostering collaboration and adaptability to meet operational demands and contribute to team success.
Overview
34
34
years of professional experience
Work History
Driver
Transportation Solutions
Walla Walla, WA
07.2022 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Drove safely in various weather and road conditions to avoid accidents.
- Maintained safe driving record through adherence to traffic rules and regulations.
- Performed thorough cleaning and regular maintenance on the vehicle to ensure optimal performance. and assessed vehicle for damage after each shift.
- Cultivated strong client relationships, enhancing trust through professionalism and reliability in transportation services.
- Delivered exceptional customer service by promptly addressing concerns and resolving issues.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Caregiver
Seniors and People with Disabilities, The Dalles
The Dalles, Oregon
09.2017 - 02.2022
- Assisted family members, ages 67 and 90, with activities of daily living, including bathing, dressing, grooming, and toileting to enhance comfort and well-being
- Assists ages 67 and 90 year old family member with activities of daily living, including bathing, dressing, grooming, toileting
- Transfer family member to doctor’s appointments, shopping, and other activities
- Managed medication procedures for family member, supervising self-administration and adhering to physician orders and state laws for those unable to self-administer
- Monitored family member's behavior for any significant changes, if client has any behavioral changes and report it to the doctor
- Maintains a clean, safe, and orderly environment in the family member’s home
Owner/Operator
Tampabay Airsoft, Holiday
Holiday, Florida
07.2012 - 09.2014
- Assessed financial reports and statements to refine processes and operations, enhancing profitability.
- Assessed income and expenses and adapted plans to improve profit levels
- Developed business identity and advertising materials, including Nickel Ads and Facebook campaigns, to strengthen brand presence.
- Envisioned and created business identity and advertising materials such as Nickel Ads and Facebook
- Search for products from various companies
- Conducted end-of-day inventory checks to ensure accurate stock levels.
- Purchased products based on inventory assessments to maintain stock levels.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
- Delivered exceptional customer service by promptly addressing issues, fostering customer satisfaction and loyalty.
Customer Service Representative
ACS, Coos Bay
Coos Bay, Oregon
01.2005 - 08.2006
- Answered constant flow of customer calls with up to 30 calls in queue per minute
- Enhanced customer satisfaction through proactive strategies addressing needs and resolving concerns
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Logged details of customer interactions in tracking program in a program to track requests, document problems and record solutions offered
- Handled high volume of customer calls, managing up to 30 calls in queue per minute
- Responded to customer requests for products, services and company information
- Entered customer interaction details in a program to track requests, document problems and record solutions offered
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Medical Coder
La Clinicia del Carino, Hood River
Hood River, Oregon
10.2003 - 03.2004
- Analyzes medical records and identifies documentation deficiencies
- Enhanced coding accuracy through thorough review of medical documentation and precise application of codes.
- Resourcefully used various coding books, procedure manuals, and online encoders.
- Reviews and verifies documentation supports diagnoses, procedures and treatment results
- Minimized errors by providing ongoing feedback to clinical staff regarding proper documentation practices.
- Reduced documentation errors by delivering continuous feedback to clinical staff on documentation practices.
- Serves as resource and subject matter expert to other coding staff
- Reviewed medical documents to identify diagnostic and procedural information
- Collaborated with team members and worked independently to resolve coding issues
- Organized and prioritized work to complete assignments in a timely, efficient manner
Crew Member/Shift Leader
Wendy's, Vancouver
Vancouver , Wa
01.1994 - 04.1996
- Performed various crew member duties during shifts
- Greet customers upon arrival
- Answer any questions the customers might have
- Take orders with accuracy
- Repeat orders to customers to ensure they are correct
- Accept payment and accurately supply change, when needed
- Direct complaints and concerns to Manager
- Ensure food is delivered to the table hot and fresh
- Checked with customers to confirm satisfaction with service and food quality.
- Maintain a clean, sanitary, and organized dining room and service area
- Complete all side work at end of shift
- Ensure restrooms are clean and stocked
- Comply with all health and food safety regulations at all times
- Oversaw shift leader responsibilities for team management
- Supervising employees, assigning duties, and creating a shift schedule
- Monitoring team performance and ensuring duties are performed efficiently
- Reporting any issues that arise during the shift to management
- Managing employee requests and transgressions
- Ensuring compliance with company policies, health, and safety standards
- Coaching team members and training new staff
- Opening and closing registers, accounting for the daily intake and preparing cash deposits
- Handling customer issues and employee disputes
- Collaborated with shift managers to enhance operational efficiency across shifts while maintaining quality and guest experience.
- Coordinated maintenance requests to ensure a safe and functional work environment for crew members and customers.
Crew Member
Taco Bell, The Dalles
The Dalles, Oregon
09.1992 - 01.1994
- Take orders with accuracy
- Took orders, prepared meals, and collected payments.
- Repeat orders to customers to ensure they are correct
- Accept payment and accurately supply change, when needed
- Accepted payment and accurately supplied change.
- Directed customer complaints and concerns to Manager for resolution
- Answer any questions the customers might have
- Checked with customers to confirm satisfaction with service and food
- Maintained clean, sanitary, and organized dining room and service area for optimal customer experience
- Ensure restrooms are clean and stocked
- Comply with all health and food safety regulations at all times
- Direct complaints and concerns to Manager
- Operated front counter and drive-thru services efficiently.
- Processed customer orders, prepared meals to specifications, and handled payment transactions.
Education
High School -
The Dalles High School
The Dalles06-1993
Skills
- Transportation compliance
- Fleet maintenance
- Cargo handling
- Road safety practices
- Driver's license
- Route planning
- Time management
- Customer Service
- Administrative
- Leadership & Teamwork
Timeline
Driver
Transportation Solutions
07.2022 - Current
Caregiver
Seniors and People with Disabilities, The Dalles
09.2017 - 02.2022
Owner/Operator
Tampabay Airsoft, Holiday
07.2012 - 09.2014
Customer Service Representative
ACS, Coos Bay
01.2005 - 08.2006
Medical Coder
La Clinicia del Carino, Hood River
10.2003 - 03.2004
Crew Member/Shift Leader
Wendy's, Vancouver
01.1994 - 04.1996
Crew Member
Taco Bell, The Dalles
09.1992 - 01.1994
High School -
The Dalles High School