Tonya Mason
Henrico,VA
Summary
Dynamic professional with a proven track record at TRUIST, adept in repayment negotiations and fostering customer relationships. Excelled in streamlining debt collection, enhancing efficiency, and collaborating effectively to surpass monthly targets. Skilled in assertiveness and call center operations, significantly reducing outstanding debts through strategic approaches and robust communication.
Overview
9
9
years of professional experience
Work History
Collector I
TRUIST
02.2022 - 10.2024
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
Teller
Truist
02.2016 - 02.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
No Degree - Architectural Drafting
Paul D Camp Comm College
Franklin VaSkills
- Safety procedures
- Assertiveness
- Call center experience
- Customer research
- Repayment plan structuring
- Script usage
- Payment acceptance
- Repayment negotiations
- Outbound calling
Timeline
Collector I
TRUIST
02.2022 - 10.2024
Teller
Truist
02.2016 - 02.2022
No Degree - Architectural Drafting
Paul D Camp Comm College
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