Tonya Maynard
Louisa,KY
Summary
Retired Postmaster looking to tackle new responsibilities and build upon the many skills already developed from a very successful 36 year career dealing with the public and managing a diverse group of employees. Successful at helping customers determine the best options for individual needs. Sound knowledge of postal rates and available postal products. Excellent communication skills, both verbally and in writing. Successful at keeping up with ever changing rules and responsibilities. Physically fit and agile.
Overview
36
36
years of professional experience
Work History
Postmaster (Retired)
USPS
Louisa, KY
02.1997 - 10.2023
- Organized and supervised activities in 21-employee post office and handled organizing and processing incoming and outgoing mail.
- Managed relationships with vendors to maintain quality supplies at competitive prices.
- Balanced cash drawers at the end of each shift.
- Performed daily opening and closing procedures of the post office.
- Communicated postal laws and regulations.
- Provided support during peak times such as holidays or special events requiring additional staffing resources.
- Evaluated employee performance, offering feedback on areas needing improvement.
- Responded to customer inquiries regarding postal services, pricing, and package tracking.
- Drafted and submitted detailed reports of post office activities to supervisors.
- Processed incoming and outgoing mail according to postal regulations.
- Collected payments for mail services or goods.
- Organized mail sorting operations to ensure timely delivery.
- Kept shifts properly staffed by creating and distributing work schedules.
- Provided customer service to patrons of the post office.
- Created promotional campaigns to increase awareness of postal services available in the area.
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Enabled employees to boost skills by conducting training programs.
- Resolved customer complaints quickly to promote improved service.
- Prepared reports on operational activities for upper management review.
- Maintained financial records, including budgets, expenditures, and income.
- Supervised and coordinated postal facility's operational, management, and supportive services.
- Reviewed employees' work schedules and attendance prior to submission to payroll department.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Monitored staff member adherence with regulations and procedures.
- Recruited and hired personnel to add talent to team.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Assisted in the hiring and training of new employees.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
- Maintained schedule of class assignments to meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
USPS Clerk and Carrier
USPS
Hazard, KY
09.1987 - 02.1997
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with other team members to process mail for a small city and surrounding areas, sectional sort facility, including loading/unloading trucks, process and dispatch of mail, delivery of mail on city and rural routes.
- Promoted to higher level positions several times.
- Served as Manager Post Office Operations while Manager was on leave.
Education
Associate of Arts - Liberal Arts And General Studies
Hazard Community And Technical College
Hazard, KY05-1989
Skills
- Mail Distribution
- Stock Control
- Customer-Oriented
- Postal Services Knowledge
- Professional Demeanor
- Records Maintenance
- Records Management
- Labor Relations
- Route Planning
- Supply Requisition
- Activity Reporting
- Employee Management
- Cash Handling
- Delivery Scheduling
- Staff Training
- Policy Compliance
- Office Administration
- Human Resources
- Safety Supervisor, OSHA rules and regulations
- Accounting and Payroll activities
- Performance Analysis reports and improvement plans
Accomplishments
- Valedictorian of High School Class Letcher High School Class of 1983.
- Received various service awards throughout career
- QWL (Quality Work Life) Award
- Jr Womens Club President
- Rotary member
Timeline
Postmaster (Retired)
USPS
02.1997 - 10.2023
USPS Clerk and Carrier
USPS
09.1987 - 02.1997
Associate of Arts - Liberal Arts And General Studies
Hazard Community And Technical College
Similar Profiles
Angela OgleAngela Ogle
City Letter Carrier at USPSCity Letter Carrier at USPS
Lavonte AlvarezLavonte Alvarez
Letter Carrier at USPSLetter Carrier at USPS
Dyrell CarrDyrell Carr
Mail Carrier at USPSMail Carrier at USPS