Tonya McKinney
Cypress
Summary
Dynamic and results-driven Commercial Lines Insurance Territory Manager with over 18 years of experience driving profitable growth, fostering strategic partnerships, and leading high-performing teams. Recognized for restoring production, strengthening underperforming agency partnerships, and achieving consistent new business growth across multiple lines including commercial auto, liability, property, and workers compensation. Adept at mentoring new talent, training staff, and facilitating leadership development initiatives that promote teamwork, accountability, and long-term success.
Overview
13
13
years of professional experience
Work History
Senior Sales Executive
Travelers Insurance Company
11.2015 - 02.2025
- Managed a $426.6MM portfolio with over 87% retention, driving profitable growth within the Travelers Select Business Unit.
- Established, nurtured, and expanded partnerships across Dallas, Amarillo, Lubbock, El Paso, Midland, Odessa, and Houston.
- Restored underperforming agency relationships, resulting in renewed trust and sustained production growth.
- Facilitated quarterly production meetings, virtual and field presentations, and workshops to increase agency product fluency.
- Mentored and trained new Sales Executives and underwriters on relationship management, production planning, and tactical sales execution.
- Graduated from the Travelers Leadership Training Program designed to develop future leaders within the organization.
- Consistently recognized for new business production achievements in commercial auto, liability, property, and workers compensation.
Licensed Investment Associate
USAA
09.2014 - 11.2015
- Functioned as a Series 6, 7, 63, and 65 Registered Representative, cultivating deep member relationships through investment servicing and financial guidance.
- Collaborated with internal departments to resolve complex account discrepancies and maintain compliance excellence.
- Frequently ranked in the department’s top 10% for call performance, member satisfaction, and compliance accuracy.
Claims Adjuster
Liberty Mutual Insurance
01.2014 - 09.2014
- Managed 125+ open automobile claims, determining liability and minimizing company loss through diligent policy interpretation.
- Coordinated inspections, repairs, and payments across insured, claimant, and third-party entities.
- Partnered with subrogation and legal teams to address litigation and fraud investigations.
Licensed Sales Representative
Liberty Mutual Insurance
05.2012 - 01.2014
- Developed targeted marketing plans, increasing personal lines revenue through affinity partnerships and referral programs.
- Educated clients on risk management, underwriting, and coverage suitability across auto, home, and life products.
- Delivered educational seminars promoting responsible driving and home safety.
Education
Bachelor of Science - Communications
East Texas A&M University
05-2026
Travelers Leadership Training Graduate -
Leadership Development Program
Skills
- Territory Leadership & Development
- Commercial Lines Field Underwriting Insight
- Agency Relationship Management
- Strategic Sales Planning & Execution
- Mentorship & Team Development
- Retention & Growth Optimization
- Data-Driven Decision Making
- Market & Competitor Analysis
- Negotiation & Presentation Skills
Education And Professional Development
- Bachelor of Science in Communications, East Texas A&M University, 05/01/25
- Travelers Leadership Training Graduate, Leadership Development Program
- Property & Casualty Licensed, Multi-State
Timeline
Senior Sales Executive
Travelers Insurance Company
11.2015 - 02.2025
Licensed Investment Associate
USAA
09.2014 - 11.2015
Claims Adjuster
Liberty Mutual Insurance
01.2014 - 09.2014
Licensed Sales Representative
Liberty Mutual Insurance
05.2012 - 01.2014
Travelers Leadership Training Graduate -
Leadership Development Program
Bachelor of Science - Communications
East Texas A&M University