Tonya Miller
Workforce Development Specialist
Las Vegas,Nevada
Summary
Experienced workforce development specialist with a client-oriented approach. Completed multifaceted planning, research, networking, and implementation of client employment programs for over 2 years. Proactively monitored local and regional employment markets and trends to develop effective strategies meeting immediate and future client needs. Conducted surveys assessing prospective employees' compatibility with current and future job openings, leading to the creation and implementation of tailored training and educational solutions.
Overview
5
5
years of professional experience
Work History
Workforce Development Specialist
Hope for Prisoners
06.2020 - Current
- Utilized data analysis techniques to identify areas for program improvement, leading to more effective service delivery outcomes.
- Conducted labor market research to identify emerging industries and trends impacting local workforce needs.
- Assisted job seekers with vocational and technical school training.
- Organized scheduling and logistic elements of employee training to maximize overall impact of every coaching session.
Manager of Hospitality
Station Casinos
12.2019 - 06.2022
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
Education
Certificate of Completion - Work Readiness and Leadership Development
Hope for Prisoners
Las Vegas, NV11.2019
H.S. Diploma -
Ranch High School
Las Vegas, NV06.2000
Skills
- Record Keeping
- Customer Service
- Teamwork
- Multitasking
- Administrative Duties
- Workforce Analytics
- Training facilitation
- Multicultural Sensitivity
- Adaptive Learning
- Professional Relationship Management
Timeline
Workforce Development Specialist
Hope for Prisoners
06.2020 - Current
Manager of Hospitality
Station Casinos
12.2019 - 06.2022
H.S. Diploma -
Ranch High School
Certificate of Completion - Work Readiness and Leadership Development
Hope for Prisoners
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