Tonya Motte
Hueytown,AL
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction and streamlining operations at Carvana. Expert in problem-solving and call center operations, adept at resolving complex issues with professionalism. Demonstrates superior customer service and Microsoft Office proficiency, ensuring high-quality support and efficiency in high-stress environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Call Center Representative
Alabama 811
09.2019 - 03.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
Carvana
03.2014 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Tarrant High School
Tarrant, ALProgram Certificate - Mind And Mentors
The University of Alabama
Tuscaloosa, AL04.2024
Skills
- Problem-solving skills
- Administrative and Office Support
- Data Entry
- Customer Service
- Call Center Operation
- Computer Skills
- Professional telephone demeanor
- Call Documentation
- Understanding Customer Needs
- Microsoft Office
- Call center operations background
- Payment Processing
- Superior customer service
Certification
Peer Support Specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Representative
Alabama 811
09.2019 - 03.2024
Customer Service Representative
Carvana
03.2014 - 09.2019
High School Diploma -
Tarrant High School
Program Certificate - Mind And Mentors
The University of Alabama
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