Tonya Newcomb
Summary
Dedicated professional in mental health and substance use disorder care with expertise in crisis intervention and client assessments. Demonstrated ability to develop effective support strategies that boost client satisfaction and care coordination. Skilled in overdose prevention and community outreach, providing essential resource access. Successfully linked over 150 individuals to services and arranged over 3500 rides for clients requiring transportation to vital medications.
Overview
3
3
years of professional experience
1
1
Certification
Work History
NCCPSS
Healing Transitions
Raleigh, NC
11.2024 - 04.2026
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Performed client assessments to evaluate eligibility for services and tailor support strategies.
- Coordinated with community resources to facilitate client access to programs.
- Developed individualized service plans based on client needs and goals.
- Documented case notes and maintained accurate client records in databases.
- Provided crisis intervention and support during challenging client situations.
- Educated clients on available resources and benefits for their well-being.
- Monitored client progress and adjusted service plans for effectiveness.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Coordinated community outreach events to enhance awareness and increase engagement with local resources.
- Collaborated with team members on strategic planning for upcoming events.
- Designed flyers, brochures, newsletters, and other materials to advertise programs or services offered by the organization.
- Developed relationships with local businesses, government agencies, schools, and other organizations to increase visibility of programs.
- Attended networking events as a representative of the organization.
- Conducted jail in-reach to connect clients to services
- Connected clients to MOUD services in wake county.
- Going to local homeless encampments to connect clients to resources and deliver food, water and overdose prevention supplies.
CSR
The UPS Store Inc.
Raleigh , NC
11.2022 - 01.2024
- Handled customer inquiries through phone, email, and in-person interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints effectively and professionally.
- Assisted customers with shipping, packing, and printing services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Processed payments accurately using point-of-sale systems.
- Cultivated customer relationships to drive repeat business.
- Promoted available products and services to customers during service, account management and order calls.
- Identified customer service process improvements and recommended actionable changes.
- Managed inventory of packaging supplies and retail products.
- Collaborated with team members to ensure efficient store operations.
- Enhanced customer retention through strategic discount offerings.
- Supported sales team members to drive growth and development.
Education
CHW
Durham Technical Community College
Durham, NC04-2026
GED -
Vance-Granville Community College
Henderson, NC01-2006
Skills
- SUD/MH specialized care
- Crisis intervention
- Client assessment
- Case management
- Treatment planning
- Risk assessment
- Care coordination
- Service coordination
- Discharge planning
- Community outreach
- Resource management
- Data management
- Record keeping
- Time management
- Decision making
- Collaboration
- Leadership
- Relationship building
- Active listening
- Verbal communication
Certification
- NCCPSS
- MHFA
- Wound Care Certified
- CPR Certified
- CHW certified
Timeline
NCCPSS
Healing Transitions
11.2024 - 04.2026
CSR
The UPS Store Inc.
11.2022 - 01.2024
CHW
Durham Technical Community College
GED -
Vance-Granville Community College