Tonya Nichols

Responsibilities.

*Maintained patient appointment scheduling for

multiple offices.

* Managed high volume of calls for different offices.

*Created new patient charts and maintenance of patient records

*Scanned and filed patient documents and ensuring complete and accurate information.

* Obtained patients medical recorded from referring offices prior to patients appointment. Ensuring medical records were accurate and diagnosis/ ICD Coded was billable.

*Verification that patients had proper insurance coverage prior to any procedure.

*Provided financial counseling for patients and posted over the (OTC) payments through Waystar.

*Maintained Daily documentation in patients chart on an electronic health/medical record system/(EMR) such as Opie and Epic.

*Enhanced team collaboration to establish clear communication through Microsoft Teams Meetings, Email, Face to Face and Cross Training in multiple offices.

*Increased patient satisfaction through professional handling of inquiries and prompt resolution of issues.

*Created documents on Microsoft Word, Excel and PowerPoint.

*Maintained current HIPPA laws and regulations.

*Obtained (CMF) Certified Mastectomy Fitting Certification.

*Obtained and examined Breast Cancer Patients.

*Maintained multitasking in all areas of the office.

* Supervised the duties and responsibilities of all other staff members in the office.

*Analyzing the need for more resources and using the available resources to the fullest.

* Maintained purchasing and inventory and keep record of purchased office supplies including surgical and medicated

* Hiring required professionals, such as part-time, full-time or contract basis professionals, ect. for different job openings in the office.

* Obtained and maintained credentials for all employees.

* Managing expenses of the office and maintaining budget.*

*Managed the latest laws and regulations regarding the dental office as well as educated my staff on laws and regulations.

* Maintained weekly meetings with team as a open discussion to enhance communication throughout the office.

* Implemented team incentive rewards and activities to enhance a better work atmosphere.

* Prepared and submitted data and medical claims to insurance companies..

* Prepared and submitted data, invoiced and documented medical procedure and service. Coding to ensure claim was paid with no delay

* Assisted front office staff and doctor as needed.

* Worked with electronic medical software such as Easy Dental, Dentrix an Eaglesoft.

• Computed taxes owed or overpaid, using adding machines or personal computers, and completed entries on forms, following tax form instructions and tax tables.
• Prepared or assisted in preparing simple to complex tax returns for individuals or small businesses.
• Use all appropriate adjustments, deductions, and credits to keep client's taxes to a minimum.
• Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
• Reviewed financial records such as income statements and documentation of expenditures in order to determine forms needed to prepare tax returns..*Furnished taxpayers with sufficient information and advice in order to ensure correct tax form completion.
• Consulted tax law handbooks and bulletins in order to determine procedures for preparation of returns. *
• Calculated form preparation fees according to return complexity and processing time required

• Managed all day-to-day activities including, but not limited to, the front office, kennel and customer relations
• Responsible for increasing company performance and achieving operational excellence
• Organized activities for dogs, ensure pet safety is our highest priority and make sure our customers are happy
• Identified inconsistencies in quality and experience, creating corrective and preventive action plans
• Managed employee scheduling, payroll, career advancement, hiring and all other employee-related activities
• Facilitated and lead high quality ongoing communication with dog parents, team members and owners
• Managed team, customers and pets consistently adhere to kennel policies and procedures
• Manage and grow DDR’s online presence and be responsible for quality and consistent social media activities
• Overseen pet software platform and ensuring accurate data, reporting and performance
• Performed other activities and responsibilities in-line with the manager role and function