Erin Tipton
Elizabeth City,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Insurance professional with in-depth experience in verifying insurance coverage and handling patient information to ensure smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Proficient in utilizing verification systems and maintaining comprehensive records while displaying strong attention to detail and collaborative mindset.
Overview
13
13
years of professional experience
Work History
Medical Administrative Assistant/Insurance Verification Specialist
Albemarle Orthotics and Prosthetics
03.2024 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Maintained and updated patient records for accurate, current medical histories.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Updated patient information and insurance details for accurate electronic medical records.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Received faxes and referrals for new patient from outside providers. Requested outside provider records patients
Optometric Technician/Front Desk Receptionist
Eye Care Center of Chesapeake
03.2012 - 04.2022
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
- Fostered positive and welcoming clinic atmosphere, contributing to overall patient satisfaction and loyalty.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Processed eligibility and benefits verification and authorization requests.
- Resolved discrepancies in insurance payments by collaborating with carriers.
Education
Associate of Applied Science - Medical Office Administration
College of The Albemarle
Elizabeth City, NC05-2024
Skills
- Patient care and confidentiality
- HIPAA compliance
- Patient scheduling
- Multi-line phone systems
- Medical records management
- Data entry efficiency
- Medical terminology proficiency
- Insurance verification
- EMR software
- Patient screening
- Medical coding and billing, ICD-10
- Insurance claims handling
- Payment collection and processing
Timeline
Medical Administrative Assistant/Insurance Verification Specialist
Albemarle Orthotics and Prosthetics
03.2024 - Current
Optometric Technician/Front Desk Receptionist
Eye Care Center of Chesapeake
03.2012 - 04.2022
Associate of Applied Science - Medical Office Administration
College of The Albemarle
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