Tonya Osborne
Hampton,NY
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
Family Dollar
Hampton, VA
10.2013 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Education
Associate Of General Studies - Basic Studies
UDC Washington DC
Washington, DCNursing Assistance
Ecpi
North Carolina Skills
- Customer Service
- Strong multi-tasking
- Retail Operations
- Problem-Solving
- Friendly and outgoing
- Stockroom Management
- Highly motivated
Timeline
Retail Store Manager
Family Dollar
10.2013 - Current
Associate Of General Studies - Basic Studies
UDC Washington DC
Nursing Assistance
Ecpi