Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Osmonson

Clearfield

Summary

Results-driven Doctor Service Associate with expertise in conflict resolution and prescription processing. Skilled in educating medical professionals, developing templates for team efficiency, and contributing to collaborative discussions. Aiming to leverage experience to enhance operational effectiveness.

Overview

6
6
years of professional experience

Work History

Doctor Service Associate

1800Contacts
Salt Lake City
03.2025 - Current
  • Achieved fastest processing times on the team consistently.
  • De-escalated interactions with upset eye doctors during phone communications.
  • Educated eye doctors on distinctions between RxCaptures and actual orders.
  • Developed templates in TextBlaze to enhance and build team processing efficiency.
  • Created processing flow to optimize overall efficiency.
  • Participated actively in team meetings, contributing insightful questions.
  • Provided work advice to teammates for improved performance.

Compliance Core Agent

1800Contacts
Salt Lake City
01.2020 - 03.2025
  • Monitored customers reading online express exams for accuracy.
  • Communicated with customers regarding contact lens prescription and order issues.
  • Processed and entered prescriptions into system for customer orders.

PAL Intern

1800Contacts
Salt Lake City
07.2024 - 09.2024
  • Resolved core agent processing inquiries via phone, improving response times.
  • Corrected accounts with inaccurate notes or images from core agent emails, ensuring data accuracy.
  • Processed and addressed orders from sales agent inquiries via email, facilitating order fulfillment.

Education

Associate of Applied Science -

LDS Business College
Salt Lake City, UT

Skills

  • Efficient prescription processing
  • Prescription entry
  • VisionLink expertise
  • SOSI system knowledge
  • TextBlaze proficiency
  • Multitasking skills
  • Conflict resolution

Timeline

Doctor Service Associate

1800Contacts
03.2025 - Current

PAL Intern

1800Contacts
07.2024 - 09.2024

Compliance Core Agent

1800Contacts
01.2020 - 03.2025

Associate of Applied Science -

LDS Business College
Tonya Osmonson