Tonya Ramos
Hoboken
Summary
Dedicated professional with over 10 years of expertise in providing exceptional customer service in fine dining environments. Adept at creating memorable dining experiences, managing high-pressure situations, and building strong rapport with guests. Proven ability to maintain professional standards while excelling in fast-paced, high-stress environments.
Overview
13
13
years of professional experience
Work History
Server
Ruth Chris Steakhouse
08.2017 - Current
• Utilize exceptional interpersonal and team-building skills to deliver top-tier service.
• Multitask effectively in a high-stress environment while maintaining professional standards.
• Possess extensive knowledge of wine, seasonal products, and menu offerings, ensuring guests enjoy an enhanced dining experience
Server
Houlihan's Restaurant
03.2012 - 08.2017
• Provided personalized service, anticipating guest needs and ensuring satisfaction.
• Demonstrated expertise in fine wines, spirits, and gourmet cuisine, elevating guest experiences.
• Managed high-pressure environments with professionalism, ensuring smooth service during peak hours
Education
High School Diploma -
Hoboken High School
Hoboken, NJ06.2011
Skills
Personal: Management, Conflict-Resolution, Empathetic, Respectful, Compassionate, Employment Hiring and Training, Customer-Service Development, Time-Management, Adherence to Policies and Procedures
Languages: Fluent in English and Spanish (Reading, Writing, and Speaking
Timeline
Server
Ruth Chris Steakhouse
08.2017 - Current
Server
Houlihan's Restaurant
03.2012 - 08.2017
High School Diploma -
Hoboken High School
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