Tonya Ramsey Cepero
Kissimmee
Summary
Detail-oriented security professional committed to ensuring safety and security in diverse environments. Focused on maintaining operational integrity through thorough incident reporting and effective training programs, fostering a culture of teamwork and collaboration.
Overview
7
7
years of professional experience
Work History
Security Officer
Universal Studios
Orlando
05.2022 - Current
- Monitored guest activity to ensure safety and security across the park.
- Conducted regular patrols to detect and prevent potential security incidents.
- Monitored park areas using surveillance systems to identify and respond to suspicious behavior.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Responded promptly to emergencies, coordinating with local law enforcement.
- Collaborated with team members to develop effective emergency response strategies.
- Trained new staff on safety procedures and park security policies.
- Identified and resolved issues promptly, providing clear reports while working independently.
- Maintained detailed logs of security-related activities for management review and operational integrity.
- Reported incidents and observations accurately in daily logs for management review.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Completed incident reports to record security or loss prevention incidents.
- Observed patrons and customers to quickly address security situations.
- Identified and reported safety hazards to appropriate personnel for prompt remediation.
Warehouse Associate
Amazon
Davenport
10.2020 - Current
- Achieved recognition for maintaining high safety, quality, and productivity standards.
- Abided by all safety standards and OSHA regulations in warehouse environment.
- Trained new team members on safety policies and hazard reporting procedures.
- Organized and transported pallets to warehouse locations to maintain organized inventory areas.
- Supported team in executing tasks to enhance operational efficiency.
- Worked out of the Amazon fulfillment centre in the Outbound Department.
Problem Solver/Ambassador
Amazon
Kissimmee
09.2020 - 10.2020
- Identified, investigated, and corrected shipment errors using Kick Out, Optimized Outbound Problem Solve (OOPS), and Putty tools, ensuring timely delivery of customer orders.
- Coached associates on safe working practices and maintaining clean, organized work areas according to Amazon standard work and 4M/5S.
- Trained newly hired associates, fostering a positive environment and enhancing standards for safety, quality, and productivity.
- Utilized a standard checklist to streamline workflow processes and enhance efficiency.
Head Housekeeping Supervisor
Woodspring hotel
Orlando
09.2019 - 10.2020
- Promoted to housekeeping crew leader and supervised [Number]-member housekeeping crew.
- Ensured cleanliness and sanitation of bedrooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides.
- Allocated work areas to employees and inspected completed tasks to ensure adherence to safety and quality standards.
- Enforced work policies with the team and relayed updated procedures to help the team be more efficient and successful.
- Investigated and quickly resolved problems with cleaning service or team member's performance.
- Streamlined inventory management by developing checklist for cleaning cart stocking.
- Serviced and repaired cleaning equipment to ensure optimal performance.
- Taught staff how to safely and accurately use and maintain the team's equipment.
- Conducted in-service training and orientation for new employees.
- Advised front desk about rooms ready for occupation.
- Assumed housekeeping duties during staff shortages to maintain operational continuity.
- Readied rooms promptly by maintaining list of prospective checkouts.
- Substituted traditional cleaners with non-toxic sanitation aids to meet client preferences.
Education
Bachelor of Arts - History
University of Hawaii
Hilo, HISkills
- Surveillance monitoring
- Emergency response
- Incident reporting
- Security policy enforcement
- Access control
- Safety compliance
- First aid certification
- Security operations
- Property patrols
- Premises patrol
- Personnel screening
- Metal detector operation
- Security guard license
- Complex Problem Solving
- Problem resolution
- Team engagement
- Team collaboration
- Training programs
- Effective communication
- Conflict resolution
- Time Management
- Active Listening
References
available upon request
Other skills
- I am Leba trained. I work as a bike unit in the garage and on the ride path between the Lowes hotels. I also escort individuals that need to be removed from the area.
- Field training officer (FTO). I train new Officer on the policy and procedures of Universals security. as a FTO we teach new officer how to use the Metal detection wands and the xray machines, and how to greet guest with disabilities and with children in strollers.
Timeline
Security Officer
Universal Studios
05.2022 - Current
Warehouse Associate
Amazon
10.2020 - Current
Problem Solver/Ambassador
Amazon
09.2020 - 10.2020
Head Housekeeping Supervisor
Woodspring hotel
09.2019 - 10.2020
Bachelor of Arts - History
University of Hawaii