Tonya Sammons
Pineville,WV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
CSR, Sales
Shentel
Bedford, VA
06.2024 - 06.2024
- Adhered strictly to company policies and procedures while handling customer queries and requests.
- Created detailed reports regarding sales performance metrics such as daily call volumes and average handle time.
- Maintained records of customer interactions, transactions, comments and complaints.
- Maintained up-to-date knowledge of company products and services in order to provide accurate information to customers.
- Responded promptly to all incoming sales inquiries from potential customers.
- Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
CSR
Bluecross Blue SHIELD/ IBEX
Beckley, WV
10.2021 - 06.2022
- Followed up with customers to ensure their satisfaction.
- Monitored collections activity and maintained contact with customers regarding overdue payments.
- Analyzed financial documents such as contracts and purchase orders to determine appropriate pricing structure for each transaction.
- Generated customer statements on a regular basis.
- Developed strong professional rapport with vendors and clients.
- Input statement information, reconciled accounts and resolved discrepancies.
- Submitted claims to insurance companies.
Life Skills Coach
Intergrated Resources
Maben, WV
12.2015 - 07.2016
- Implemented evidence-based practices into daily instruction when working with students or adults with special needs.
- Assisted clients with goal setting by helping them create action plans that were tailored to their individual needs.
- Encouraged clients to identify solutions to problems they are facing in their lives.
- Educated families about available resources in the community that can be used to improve life skills.
- Maintained accurate records of all client interactions including notes on progress made towards goals.
- Collaborated with other professionals including school counselors, therapists, and teachers to ensure the best possible outcomes for each client.
- Coached individuals in recognizing emotions, understanding how those emotions impact behavior, and responding appropriately to situations.
Skills
- Organization and Time Management
- Dependable and Responsible
- Computer Skills
- Google Drive
- Customer Service
Timeline
CSR, Sales
Shentel
06.2024 - 06.2024
CSR
Bluecross Blue SHIELD/ IBEX
10.2021 - 06.2022
Life Skills Coach
Intergrated Resources
12.2015 - 07.2016
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