Tonya Sanchez
Oklahoma City
Summary
Developed practical skills in fast-paced environment, including effective communication and teamwork. Demonstrated ability to handle various tasks efficiently and maintain high standards under pressure. Seeking to transition into new field, leveraging adaptability and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Yukon, OK
10.2023 - Current
- Prepared and served high-quality beverages in a fast-paced environment.
- Maintained cleanliness and organization of work areas to ensure compliance with health standards.
- Assisted customers with product selection, providing recommendations based on preferences.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
- Collaborated with team members to enhance overall workflow and service efficiency.
Customer Service Representative
Dairy Queen Grill & Chill
Yukon, OK
05.2022 - 09.2023
- Processed transactions efficiently, ensuring accuracy in cash handling and credit card processing.
- Trained new staff on operational procedures and customer service standards to ensure consistency.
- Prepared and served food items following safety and sanitation guidelines.
- Operated kitchen equipment, ensuring proper usage and maintenance.
Education
Associate of Arts - Architecture
Oklahoma City Community College
Oklahoma City, OK07-2025
Bachelor of Arts -
University Of Central Oklahoma
Edmond, OK05-2028
Skills
- Time management
- Problem-solving
- Active listener
- Cleanliness
- Adaptive and creative
- Hospitality service expertise
- Quality control
Timeline
Barista
Starbucks
10.2023 - Current
Customer Service Representative
Dairy Queen Grill & Chill
05.2022 - 09.2023
Associate of Arts - Architecture
Oklahoma City Community College
Bachelor of Arts -
University Of Central Oklahoma