Tonya Schlosser

(June 2024 - June 2026)

Audit & Compliance Management

• Directed over 500 comprehensive audits across the enterprise annually, ensuring 100% adherence to strict delivery timelines and regulatory requirements.
• Conducted bi-weekly executive briefings to report on audit progress, risk mitigation strategies, and project milestones.
• Served as Global Enablement Lead for offshore systems, overseeing the security and compliance of a 500+ application portfolio.
• Collaborated with application custodians to implement and verify mandatory government-required controls, ensuring enterprise-wide system integrity.

Financial & Strategic Oversight

• Managed project budgets and secured necessary funding approvals through monthly financial reviews with the VP of Finance.
• Resolved system-related fiscal issues, ensuring clear communication of cost implications and maintaining operational health.
• Acted as a core member of the Chief of Staff team, executing high-priority, complex projects from ideation to completion for the Vice President’s organization.
• Engineered real-time dashboards to track the status of all active projects, providing leadership with immediate visibility into organizational performance.
• Led business transformation initiatives by identifying process gaps, developing innovative solutions, and implementing recommendations that improved operational efficiency.

Onboarding & Employee Development

• Pioneered the Finance organization’s onboarding program, managing the full lifecycle of new hire integration in partnership with HR.
• Developed a centralized digital portal for all training materials and curriculum, streamlining the transition for incoming personnel.
• Orchestrated monthly orientation summits to educate new hires on organizational structure, culture, and functional responsibilities.

Senior Analyst | Technical Engineering (January 2024 - June 2024)

• Bridged business needs and technology by collaborating with frontline employees and leadership to identify necessary system enhancement opportunities.
• Partnered with Project Managers to advocate for, test, and successfully deploy technical system updates and software enhancements.
• Managed rigorous User Acceptance Testing (UAT) on all new software releases, updates, and architecture expansions.
• Directed offshore technical teams to ensure all operational systems and telephony routing architectures fully adhered to strict government compliance requirements.

Senior Analyst | Quality Assurance (March 2019 - January 2024)

• Coordinated with PCI auditors to verify and maintain strict compliance with Payment Card Industry (PCI) data security standards.
• Spearheaded a rapid remote-work deployment for over 200 employees during the COVID-19 shutdown; managed the distribution, inventory, and remote technical support of critical equipment, achieving a 99% successful operational stand-up on Day 1.
• Standardized operational workflows by authoring over 30 comprehensive job process documents for frontline staff both offshore and onshore Vendors.
• Enforced regulatory compliance by auditing live and recorded calls for CPNI (Customer Proprietary Network Information) violations.
• Served as a primary liaison to Legal and the FCC, reporting compliance breaches and ensuring swift corrective actions. Spearheaded frontline training initiatives, conducting one-on-one coaching and quarterly compliance seminars to improve service quality.
• Facilitated call calibration sessions with leadership to identify trends, mitigate risks, and align on quality standards. Conducted technical proficiency workshops for new hires, specializing in Microsoft Office and Google Workspace integration.

Lead Claims & Collections Analyst & Progressive Career Roles (Foundational Experience)

• Managed multi-million-dollar client portfolios while overseeing billing investigations, financial reconciliations, collections, and dispute resolution.
• Partnered with Legal, Tax, Finance, and Operations to resolve escalated issues and minimize financial risk.
• Collaborated with cross-functional teams to streamline processes and enhance customer engagement during collections.

• Magna Cum Laude