Tonya Smith
Purvis,MS
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Lampost Wine And Spirits
08.2021 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Assistant Manager
Dominos's Pizza
07.2019 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assistant Manager
Which Wich Superior Sandwiches
04.2021 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Customer Service Representative
General Dynamics
08.2018 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped with health care applications to terminate and start health care plans.
Education
High School Diploma -
Purvis High School
Purvis, MS05.2018
Skills
- Restock Products
- Price Identification
- Weighing Items
- Customer Seating
- Till Counting
- Register Preparation
- Operating Telephones
Timeline
Customer Service Cashier
Lampost Wine And Spirits
08.2021 - Current
Assistant Manager
Which Wich Superior Sandwiches
04.2021 - 08.2021
Assistant Manager
Dominos's Pizza
07.2019 - 07.2023
Customer Service Representative
General Dynamics
08.2018 - 05.2019
High School Diploma -
Purvis High School