TONYA SMITH
Queens
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.
Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
13
13
years of professional experience
2004
2004
years of post-secondary education
Work History
Retail Sales Associate
Primark
Elmhurst
12.2024 - Current
- MY ROLE AT PRIMARK IS TO PROVIDE CUSTOMER SERVICE, KEEP MY DEPARTMENT NICE AND CLEAN. I PUSH ITEMS OUT AND KEEP MY DEPARTMENT FULL AND CLEAN AT ALL TIMES.
- Assisted customers in finding products and offered personalized recommendations.
- Organized merchandise displays to enhance visual appeal and customer engagement.
- Collaborated with team members to maintain a clean and organized sales floor.
- Processed inventory shipments and stocked shelves according to company guidelines.
- Monitored sales trends to identify popular items and assist in restocking efforts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Organized displays to attract customers and promote sales.
- Provided product information and answered customer questions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Customer Service Specialist
JCPenney
Elmhurst
11.2012 - Current
- AS A CUSTOMER SERVICE SPECIALIST I RING AT REGISTER, ANSWER PHONES, I DO OVERRIDES, RETURNS/EXCHANGES , PLACE ORDERS, AS WELL AS SHOP PACKAGE AND LABEL ITEMS FOR CUSTOMERS YOU PLACED ONLINE ORDERS.
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to maintain a positive store environment.
- Processed transactions accurately using point-of-sale systems.
- Educated customers about promotions and loyalty programs.
- Trained new staff on customer service protocols and company policies.
- Handled returns and exchanges according to store guidelines.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
Education
GED
Jamaica, NYSkills
- Customer service
- Visual merchandising
- Inventory management
- Point-of-sale systems
Timeline
Retail Sales Associate
Primark
12.2024 - Current
Customer Service Specialist
JCPenney
11.2012 - Current
GED