Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Sommer

Toledo,OH

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

17
17
years of professional experience

Work History

Member Service Representative

Promedica/Paramount
Maumee, Ohio
02.2011 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.

Medical Assistant

Dr. Barry Deran
Maumee, OH
05.2005 - 01.2011
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

Education

Medical Assistant - Nursing

Brown Mackie
Findlay, OH
05.2005

High School Diploma -

Lake
Millbury, OH
05.1992

Skills

  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Customer Account Management
  • Call Documentation
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure

Timeline

Member Service Representative

Promedica/Paramount
02.2011 - Current

Medical Assistant

Dr. Barry Deran
05.2005 - 01.2011

Medical Assistant - Nursing

Brown Mackie

High School Diploma -

Lake

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Tonya Sommer