Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Accomplishments
Timeline
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Tonya Stafford

Tonya Stafford

Snellville,GA

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Resourceful Supply Management Specialist with in-depth knowledge of supply chain processes, including inventory planning and warehouse management. Leads supply chain optimization projects, oversees inventory procedures and assesses vendor operations. Analytical mindset coupled with strong business acumen and aptitude for problem-solving.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Aisles Online Shopper

Hy-Vee, Inc.
10.2022 - 04.2024
  • Shopped every area of the grocery store as needed for customer pick up and deliveries
  • Moved to an auditing role after the summer of 2023
  • Assisted with bagging groceries for customers and customers needing assistance at the self-check outs
  • Trained as a checker and enjoyed interacting with the customers.

Supply Management Specialist

Timberline Manufacturing
01.2006 - 01.2024
  • Review material demands in Epicor and purchase as needed for the jobs
  • Expedite or push orders as the schedule adjusts
  • Return unneeded and defective material to suppliers as required.

Inventory Control Specialist

CCB Packaging Inc.
03.2002 - 01.2006
  • Used equipment like forklifts and pallet jacks to move inventory.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
  • Audited and corrected discrepancies in inventory numbers.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Unloaded shipments, reviewed merchandise, and tracked paperwork.

Assistant Manager

Subway
05.2001 - 03.2002
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Supervisor

Qualex, Kodak
01.1996 - 05.2001
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Achieved results by working with staff to meet established targets.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Education

Some College - Business

Kirkwood Community College
Cedar Rapids, IA
01.2018

Skills

  • Customer service
  • Inside sales
  • Purchasing
  • Shipping and receiving
  • Safety
  • Quality
  • Supply Chain
  • Inventory Control
  • Procurement
  • Manufacturing
  • Forklift
  • Supply chain
  • Materials management
  • Load & unload
  • Warehouse management
  • Logistics
  • Vendor communication
  • Order tracking
  • Attention to Detail
  • Planning and Organization
  • Online Order Processing
  • Verifying Order Accuracy
  • Documentation And Reporting
  • Problem-Solving

Certification

  • CPR Certification, 04/01/23, 04/01/25
  • First Aid CPR AED, 04/01/23, 04/01/25, 236016276797
  • Forklift Certification, 03/01/22, 03/01/25
  • Ordained minister, 10/01/19, Present, Credentials of Ministry
  • Cub Scout Leader, 02/01/02, Present
  • Driver's License, 03/01/21, 05/01/26, Iowa Drivers License

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 11 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Aisles Online Shopper

Hy-Vee, Inc.
10.2022 - 04.2024

Supply Management Specialist

Timberline Manufacturing
01.2006 - 01.2024

Inventory Control Specialist

CCB Packaging Inc.
03.2002 - 01.2006

Assistant Manager

Subway
05.2001 - 03.2002

Supervisor

Qualex, Kodak
01.1996 - 05.2001

Some College - Business

Kirkwood Community College

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Tonya Stafford