Tonya Sumlin
Raleigh
Summary
Customer service specialist with proven ability to prioritize tasks and excel in fast-paced environments. Experienced in resolving escalated customer issues and achieving team objectives. Strong rapport-building skills with clients, contributing to high levels of customer satisfaction. Results-driven professional dedicated to fostering partnerships and supporting business growth.
Overview
12
12
years of professional experience
Work History
Customer Service Rep
Newrest
Durham
01.2018 - Current
- Coordinated with Delta Sales Rep to fulfill all requirements for outgoing flights, enhancing service readiness.
- Dispatched airplane goods to Delta airline planes, ensuring timely delivery for flight operations.
- Facilitated airplane preparations by loading serving carts efficiently.
- Unloaded serving carts from inbound planes, facilitating efficient turnaround for subsequent flights.
- Conducted Inventory counts for airplane needs.
Cashier
Walmart
Raleigh
01.2017 - 01.2022
- Welcomed customers upon entry to create a friendly atmosphere.
- Managed money order transactions, ensuring accurate processing and positive customer interactions.
- Processed returns and handled damaged goods to maintain customer trust.
- Facilitated curbside pick-up orders for convenience and improved customer experience.
- Processed any lay-away orders for customers.
- Restocked inventory
Production Associate
John Deere
Rocky Mount
01.2014 - 01.2017
- Inspected final product for quality compliance, ensuring standards met.
- Inspected outgoing equipment for quality assurance.
- Monitored machinery for issues, implementing corrections to maintain performance.
- Assisted machine operators with setup, facilitating efficient operation.
Education
High School Diploma -
Rocky Mount Senior High School
Rocky Mount, NC07-1991
Skills
- Customer support and relations
- Customer interaction
- Issue resolution
- Order processing
- Order fulfillment
- Inventory management
- Supply chain management
- Flight coordination
- Customer feedback analysis
Timeline
Customer Service Rep
Newrest
01.2018 - Current
Cashier
Walmart
01.2017 - 01.2022
Production Associate
John Deere
01.2014 - 01.2017
High School Diploma -
Rocky Mount Senior High School