Tonya Taylor

• 12/29/2014 Started position as permanent employee.
• Continued responsibilities per m contract RN role

• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terminology
• Conveyed treatment options, diagnosis information and home care visits, DME ordered. f/u MD appointments to patients and caregivers.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Handled patient Crisis calls and advised course of action per attending Psychiatrist.
• Worked with chronically ill patients to include assisting with making MD appointments, arranging home Urgent Care visits, arranged transportation per individual insurance plan.

Started this position as contract RN; fulltime RN Case Manager 12/29/2014

• NOTE position remote, worked in corporate office until 3/2020 at which time worked remote from home.
• CCM certification 12/29/2015

• Educated patients and caregivers on healthcare protocols and processes.
• Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Recorded details regarding therapies to keep patient charts updated.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
• Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.

• Conducted in-home visits to provide supportive services.
• Managed caseload to satisfy multiple patients with diverse needs.
• Assessed risk factors of patients and made referrals for further services.
• Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
• Developed individual treatment plans and provided counseling to patients.
• Provided crisis intervention services to individuals facing medical, emotional and mental health challenges.
• Participated in clinical supervision to maintain professional development.
• Worked with medical teams, patients and families to implement effective treatment plans.
• Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
• Maintained detailed records of patient progress, documentation of services and case notes.

• Conducted in-home visits to provide supportive services.
• Managed caseload to satisfy multiple patients with diverse needs.
• Assessed risk factors of patients and made referrals for further services.
• Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
• Developed individual treatment plans and provided counseling to patients.
• Facilitated family meetings to discuss patient care plans.
• Provided crisis intervention services to individuals facing medical, emotional and mental health challenges.
• Worked with medical teams, patients and families to implement effective treatment plans.
• Collaborated with healthcare providers to drive continuity of care.
• Maintained detailed records of patient progress, documentation of services and case notes.