Tonya Taylor
Prime Medical Group
Dyer,IN
18
years of professional experience
Dedicated Certified Medical Assistant with strong skills in patient care, clinical documentation, and conflict resolution. Proven ability to enhance clinic flow and support healthcare providers effectively.
Work History
Certified Medical Assistant
3 Months- Successfully supported a multi-provider practice for 8 years and thru 2 acquisitions (Franciscan Physician Network, Nov 2018-Dec 2018, Specialty Physicians of Illinois, Jan 2019-April 2026 now Prime Healthcare, May 2026-current)
- Answer medical phone calls, refill maintenance medications, complete prior authorizations for medications and place orders, therefore allowing a smoother clinic flow with less interruptions.
- Advocate and deescalate the needs of the patient by understanding the concern and addressing it according.
- Assist with patient intake processes, such as ensuring accurate collection of medical history and personal information.
- Coordinate appointments and referrals with other medical offices.
- Gather and fax medical clearances.
- Report sexually transmitted diseases to the Illinois Department of Public Health for disease control.
- Create letters such as jury dury, work and school notes, and the completion of gas and electric hardships forms.
- Administer immunizations and injections, also blood pressure checks, per the providers request and/or orders.
- Support healthcare providers during examinations, maintaining a sterile environment and preparing necessary instruments.
Medical Assistant
10 Years 5 Months- Assisted in patient intake by collecting medical histories and vital signs.
- Administered medications and performed minor procedures under physician supervision.
- Educated patients on treatment plans and post-visit care instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient spirometry.
- Completed EKGs and other tests based on patient presentation in office.
Education
Medical Assistant - Medical Assistant
- Dean's List
- Perfect Attendance
- Peer Advocate
- Classroom Assistant
- Cumulative GPA 94.96
Skills
EPIC proficient
Precept new hires
Medical terminology
Patient scheduling
Patient care
Clinical documentation
Medication administration
Conflict resolution
Problem-solving
Multitasking and organization
Triage assessment
Time management
Patient education
Telephone etiquette
Accomplishments
- Recognized for going above and beyond the call of duty.
- Frequently acknowledged for outstanding dedication to patient care.
- Supervised a team of 6 staff members.
- Kept call abandonment rates less than 2%.
- Regularly requested and trusted, by both the providers, as well as patients, to see a task to it's fruition.
Timeline
Certified Medical Assistant
Prime Medical Group
05.2026 - CurrentRead More
Medical Assistant
Physician Prompt Care
05.2008 - 10.2018Read More
Everest College
Medical Assistant from Medical Assistant
Read More
Certifications
Certified Medical Assistant
AED Certified
CPR Certified
TB certified