Teressa Hawkins
TX
Summary
Conscientious Healthcare professional offering over 11 years of industry specific experience in healthcare settings. Competent in organizing charts, electronic health record utilization and management, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Organized with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge. Ability to expertly assist with office operations and physician support. Cheerful during each patient interaction. Proven excellent satisfaction ratings contributing to patient retention. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant II
Baylor Scott & White
10.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
Certified Medical Assistant
Advent Health Family Medicine Clinic
10.2020 - 10.2021
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
Business Owner / Operator
Sissy's
06.2018 - 10.2020
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Operations Administrator
Cove House Shelter & Free Community Health Clinic
02.2011 - 10.2020
- Clinic Management, Operational Administration, Medical Assisting, Medical Records
- Increased productivity with organized and effective scheduling, task allocation, and resource management.
- Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
- Managed inventory levels effectively, reducing waste and optimizing resource utilization throughout the organization.
- Reduced operational costs by identifying areas of inefficiency and implementing cost-saving measures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw facility maintenance projects, coordinating with contractors to ensure timely completion within budgetary guidelines.
Real Estate Agent
RE/MAX
01.2008 - 01.2011
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Accounting Assistant to Comptroller
Henry S Miller Commercial Real Estate
01.1992 - 01.1995
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Processed biweekly payroll for over 500 employees, ensuring timely and accurate compensation.
Real Estate Appraiser
Barlow Irvin Group
01.1990 - 01.1992
- Inspected new and existing properties and noted distinctive characteristics.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Completed appraisals on pre-set number of properties to meet weekly production goals.
- Stayed updated on market trends for local area and similar property types.
- Completed appraisals on residential properties, supporting property transactions or for legal purposes.
- Demonstrated exceptional attention to detail and thoroughness in documenting property condition assessments, leading to more accurate valuations and increased client trust.
Bank Teller / Banking Bookkeeping Professional
National Bank
11.1988 - 01.1990
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Education
Accounting Concentration -
Trinity Valley Community College
Terrell, Texas Real Estate Appraisal Concentration -
Lincoln Graduate Center
Dallas, TexasMedical Assisting, Electrocardiogram, Phlebotomy -
Elite Nurse Training
Killeen, Texas Healthcare Administration Prerequisites -
Study.com
Texas VirtualSkills
- Epic proficient
- Quality improvement initiative
- HIPAA Compliance
- Facilitate patient continuity of care with healthcare team
- Identify preventive care gaps and clinical services due; assist in care coordination activities with healthcare team
- Excellent computer data entry and navigational skills
- Administering medications, vaccinations, medications
- Identify, report, document adverse patient reactions
- Vital signs; measuring, recording
- Perform electrocardiograms
- Knowledge of standards of safe and accurate medical administration
- Knowledge of medical terminology
- Medical scribing
- Excellent time management skills
- Friendly, calming and comforting manner that helps patients be at ease
- Excellent written and verbal communication skills
- Adaptable communicator, caring, good listener, optimistic, gracious
- Ability to remain calm in stressful situations and facilitate effective patient communication
- Motivated in caring and kind patient care
- Ability to give injections and draw blood
- Medical History Recording
- Medical Office Procedures
- Clinical Documentation
- Specimens collection and processing
- Examination Preparation
- Professionalism and Ethics
- Specimen Collection
- Patient Scheduling
- Inventory Management
- Medical Terminology
- Anatomy and Physiology Knowledge
Certification
- AMCA Nationally Certified Clinical Medical Assistant
- AMCA Nationally Certified Phlebotomy Technician
- AMCA Nationally Certified Electrocardiogram Technician
- American Heart Association Basic Life Support Certified
- HIPAA Certified
References
- Christina Pagel, BSW Charge Nurse, Christina.pagel@bswhealth.org, 678-936-4935
- Kevin Keller, Cove House Shelter and Free Clinic, Past Chairman of the Board, City of Copperas Cove Public Information Officer, kkeller116@hotmail.com, 254-681-1595
Timeline
Certified Clinical Medical Assistant II
Baylor Scott & White
10.2021 - Current
Certified Medical Assistant
Advent Health Family Medicine Clinic
10.2020 - 10.2021
Business Owner / Operator
Sissy's
06.2018 - 10.2020
Operations Administrator
Cove House Shelter & Free Community Health Clinic
02.2011 - 10.2020
Real Estate Agent
RE/MAX
01.2008 - 01.2011
Accounting Assistant to Comptroller
Henry S Miller Commercial Real Estate
01.1992 - 01.1995
Real Estate Appraiser
Barlow Irvin Group
01.1990 - 01.1992
Bank Teller / Banking Bookkeeping Professional
National Bank
11.1988 - 01.1990
Accounting Concentration -
Trinity Valley Community College
Real Estate Appraisal Concentration -
Lincoln Graduate Center
Medical Assisting, Electrocardiogram, Phlebotomy -
Elite Nurse Training
Healthcare Administration Prerequisites -
Study.com
- AMCA Nationally Certified Clinical Medical Assistant
- AMCA Nationally Certified Phlebotomy Technician
- AMCA Nationally Certified Electrocardiogram Technician
- American Heart Association Basic Life Support Certified
- HIPAA Certified
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