Tonya Thai
Chicago,IL
Summary
Aviation and administrative experience with eight years of solid skills in customer service to handle the challenges of fast-paced professional environments. Bringing detail-oriented, decision making skills and a self-motivated personality. Additional skills include L7 certification, base collaboration, and non-dom/satellite scheduler.
Overview
11
11
years of professional experience
Work History
Inflight CrewScheduler
United Airlines
Chicago, Illinois
10.2023 - Current
- Ensure compliance with applicable FAA regulations, Union contracts, and Company policies
- Assign all flights to a legal and qualified crew for an on-time departure
- Coordinate quick recovery of open flying due to irregular operations, crewmember call-offs, management removals, and legalities
Recruiting Specialist
Air Wisconsin Airlines
Chicago, USA
09.2022 - 10.2023
- Helped hire new employees each year.
- Overhauled the HR department's hiring process to include bringing on team members with corporate, industry, and functional knowledge
- Screening resumes and performing interviews
Administrative Assistant
Air Wisconsin Airlines
Sterling, USA
09.2021 - 09.2022
- Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential
- Preparing, organizing duties and storing information
- Assist with maintaining crew room
Flight Attendant
Air Wisconsin Airlines
Sterling, USA
02.2019 - 09.2021
- Responsible for ensuring safety, security, and comfort of airline passengers
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Maintaining a clean cabin
- Assisting passenger in stowing baggage
- Conduct safety checks before a flight
Gate Agent
Gat Airlines
Baton Rouge, USA
07.2018 - 02.2019
- Direct passengers to the right gate and make announcements
- Assist with checking in and providing customer service
Service Experience
Nordstorm Rack
Lafayette, USA
06.2016 - 07.2018
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Upheld the highest standards of cleanliness
Apparel Specialist
Toys 'R' Us
Lafayette, USA
08.2014 - 06.2016
- Prepared promotional displays and set up clearance signs to move older products and prepare seasonal lines
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Established personal connections with customers, exceeding customer service expectations
Education
High School -
Acadiana High
Lafayette, LA05.2015
Skills
- Customer service
- Communication skills
- Time management
- Organizational skills
- Problem Resolution
- Adaptability
- Active Listening
- Critical thinking
- Administrative Experience
- Attention to detail
- Decision Making
- Work Ethic
- Teamwork
- Conflict Management
Timeline
Inflight CrewScheduler
United Airlines
10.2023 - Current
Recruiting Specialist
Air Wisconsin Airlines
09.2022 - 10.2023
Administrative Assistant
Air Wisconsin Airlines
09.2021 - 09.2022
Flight Attendant
Air Wisconsin Airlines
02.2019 - 09.2021
Gate Agent
Gat Airlines
07.2018 - 02.2019
Service Experience
Nordstorm Rack
06.2016 - 07.2018
Apparel Specialist
Toys 'R' Us
08.2014 - 06.2016
High School -
Acadiana High