Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Tonya Tharp

Citrus Heights,CA

Summary

Professional with 15+ years of diverse experience in excelling within challenging roles by utilizing excellent problem-solving, critical thinking, collaborative, prioritization, organizational, and time management abilities. Adept at spearheading teams throughout all aspects of the comprehensive product life cycle, including design, development, improvement, marketing, and promotion to ensure product sales success and client satisfaction. Possess unparalleled expertise in product development, cost analysis and reduction, pricing, negotiations, quality testing, technical processes, customer feedback analysis, and cross- functional team collaboration.

Overview

17
17
years of professional experience

Work History

Vice President of Operations

Evoove
Folsom, CA
05.2021 - Current
  • Spearhead a group of 12 remote contractors to enable efficient utilization of tools, such as AWS, GitHub
  • Slack, and JIRA to maintain optimized workflow
  • Coordinate and support efforts of designing engaging materials for marketing, sales, training, and company websites
  • Produce regular reports for analysis to determine the health and status of ongoing projects
  • Create, monitor, and communicate project budget and performance to senior management, leading to well-informed future decisions

Director of Operations

ITCS WebClock
DeBary, FL
10.2019 - 05.2021
  • Developed, communicated, and administered policies and procedures to streamline operations, cut waste by half per item cost, and maintain consistency
  • Managed the onboarding of 50+ new clients to ensure positive experiences and feedback
  • Facilitated the upgrade of existing clients to new versions as well as during additional modules to drive operational effectiveness
  • Received 5-star ratings from clients on post-implementation surveys on delivering quality and efficient service

Senior Manager of API Integration and Maintenance

Entertainment Benefits Group
Orlando, FL
07.2017 - 10.2019
  • Administered multiple large-scale projects, accounting for 52% of the company's online sales
  • Oversaw the creation of connections with ticket providers such as TicketMaster, StubHub, and other major ticketing providers
  • Communicated cross-functionally with marketing, sales, finance, and technical teams as a project owner to facilitate seamless information flow
  • Leveraged expertise in programs, such as Jira (Atlassian), Zen Desk, MySQL, and Google Analytics to manage routine tasks and daily operations

Client Services Manager

Accesso
Lake Mary, FL
10.2006 - 07.2017
  • Created timelines and Business Requirements Documents for various product version upgrades for
  • B2C, B2B, and e-commerce Solutions
  • Trained employees and clients both nationally and internationally as a product SME to expand knowledge and increase familiarity
  • Tracked and reported on online sales as well as site analytics regularly to ensure accurate tracking and forecasting

Education

BA - Religion and Cultural Studies

University of Central Florida

AA - Business Administration

Seminole State College of Florida

Skills

  • Agile
  • APIs
  • Product Development Lifecycle
  • XML
  • Strategic Planning &
  • Implementation
  • GitHub
  • SaaS
  • E-commerce
  • Jira
  • Business Requirements

Timeline

Vice President of Operations

Evoove
05.2021 - Current

Director of Operations

ITCS WebClock
10.2019 - 05.2021

Senior Manager of API Integration and Maintenance

Entertainment Benefits Group
07.2017 - 10.2019

Client Services Manager

Accesso
10.2006 - 07.2017

BA - Religion and Cultural Studies

University of Central Florida

AA - Business Administration

Seminole State College of Florida

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Tonya Tharp