Tonya Townsend
Washington
Summary
Highly organized Administrative Specialist with proven skills in scheduling, digital record-keeping, and cross-functional communication, eager to apply efficient office management to create a welcoming and smooth visitor experience as a receptionist. With over 35 years of experience providing high-level support through professional customer service and meticulous document management. Expert in establishing overseeing sensitive records in line with Authority guidelines, makes
Overview
13
13
years of professional experience
Work History
Dorothy’s Healthful Skincare
07.2024 - Current
- Took a planned personal sabbatical to address a health and well-being matter.
- This situation is fully resolved, and I am energized to return to full-time work.
- Utilized this time to provide strategic accounting, budgeting, and financial management expertise to Dorothy’s Healthful Skincare, helping to streamline operations and enhance profitability
Senior Financial Analyst
LMI Consulting
03.2023 - 07.2024
- Spearheaded $225M program forecasting, conducting in-depth financial analysis and cost reviews to maintain 98% accuracy.
- Improved data accuracy by 15% by developing automated management tools for quarterly and monthly reporting.
- Monitored monthly spending and performance against operating plans for COVID-19 emergency response projects, conducting in-depth variance analysis while reconciling general ledger transactions for multiple COVID-related projects at once.
- Increased stakeholder satisfaction by 35% by refining communication strategies and presenting performance metrics to leadership.
- Ensured 100% regulatory compliance by coordinating with ASPR staff to resolve discrepancies in fund certifications.
- Optimized team efficiency by 20% through the creation of an improved training onboarding program for new analysts.
Budget Analyst
LMI Consulting
08.2022 - 01.2023
- Directed FY22 budget analysis for the DHS CWMD 'Securing the Cities' program, overseeing a $427.5M annual portfolio and ensuring precise alignment with federal fiscal objectives.
- Monitored organizational expenditures against established benchmarks, proactively flagging critical variances to leadership to mitigate financial risk.
- Conducted comprehensive financial performance reviews, delivering data-driven insights into key revenue and spending drivers for senior executive briefings.
- Automated variance tracking by developing custom Excel architectures that were adopted as the department-wide standard for consistent financial analysis.
- Engineered a streamlined reporting workflow that increased data accuracy by 20% and significantly reduced manual processing time.
- Spearheaded monthly revenue and budget variance assessments, providing granular visibility into program health during leadership review cycles.
- Led a high-performing team of four analysts, implementing new performance standards that increased on-time report delivery from 78% to 96% within one year.
Leasing Assistant
Edgewood Properties
05.2022 - 08.2022
- Directed visitor inquiries to appropriate resources, enhancing customer service experience.
- Interacted with 15+ prospective tenants daily, leasing 10+ units per month while providing exceptional customer service.
- Managed relationships with 10+ vendors, reducing procurement costs by 10% and ensuring 100% uninterrupted operations, and lasting vendor partnerships by leading all aspects of vendor activities, including contracts, licenses, performance reviews.
- Maintained organized resident files to ensure compliance with property regulations and recertification dates.
- Prepared recertification documents, verifying compliance with state and federal housing regulations.
- Collaborated with team members to meet leasing goals and improve overall service delivery.
- Served as a liaison among tenants, owners, and maintenance staff to facilitate effective communication.
- Organized tenant recertification renewal completion dates, increasing efficiency by 15%.
- Processed 50+ monthly work orders using Yardi, reducing average repair turnaround time by 10%.
Resource Budget Analyst, Pentagon
Interactive Process Technology
08.2020 - 05.2022
- Analyzed policy impacts on budget execution, collaborating with stakeholders to develop solutions that streamlined processes and improved compliance.
- Managed comprehensive budget analysis for OUSD programs (e.g., $20M portfolio), ensuring 100% financial accuracy and timely reporting.
- Prepared detailed spending plans and cost estimates for contracts and projects, supporting allocation of $5M+ in funds.
- Efficiently entered FY2021 spend plans into the Hyperion system, for RDT&E, Procurement, O&M, MILPERS, and MILCON appropriations, with zero errors.
- Coordinated program integration, ensuring 98% timely budget execution and adherence to all regulatory requirements.
- Conducted monthly/quarterly unliquidated obligations reviews, account reconciliations and validated management review controls to ensure accuracy and compliance.
- Streamlined funding request process, increasing document throughput by 50% (from 50 to 75 requests) in FY21.
Executive Officer GS-301-12
U.S. Army Corps of Engineers
06.2013 - 05.2019
- Served as primary Point of Contact (POC) for CECC, managing 100% of funding and personnel actions to ensure compliance with current manpower/personnel policy guidelines.
- As the Government Purchase cardholder, I reviewed invoices for appropriate documentation and approval signatures prior to payment, in compliance with company policy.
- Performed 3-way matching of invoices against purchase orders (PO) and receiving documents/packing slips to ensure accuracy before posting.
- Resolved discrepancies between vendor invoices, purchase orders, and receiving reports, reducing invoice exceptions.
- Conducted weekly Executive Team meetings provided actionable recommendations on staff restructuring and workload distribution that improved departmental efficiency by 20%.
- Streamlined the FDD and unique mission requirement process, reducing turnaround time by 15%.
Education
Associates of Science degree - Financial Management
Southeastern University
01.2009
Skills
- Critical thinking
- Microsoft Office Suite
- Google Workspace
- Records management
- Communication
- Calendar/scheduling tools
- Strategic thinking
- Process improvement
- Interpersonal skills
- Email management
- Teamwork and collaboration
- Task prioritization
- Excellent multitasker
- Ethical standards
- Time management
- Asset safeguarding
Websites
Timeline
Dorothy’s Healthful Skincare
07.2024 - Current
Senior Financial Analyst
LMI Consulting
03.2023 - 07.2024
Budget Analyst
LMI Consulting
08.2022 - 01.2023
Leasing Assistant
Edgewood Properties
05.2022 - 08.2022
Resource Budget Analyst, Pentagon
Interactive Process Technology
08.2020 - 05.2022
Executive Officer GS-301-12
U.S. Army Corps of Engineers
06.2013 - 05.2019
Associates of Science degree - Financial Management
Southeastern University