Tonya Weaver
Reading,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Boscov’s
Reading, PA
09.1998 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
General Studies
Reading Senior High School
Reading, PA06-1985
Skills
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Call Management
- Staff Training
- De-Escalation Techniques
- Order Processing
- Order Fulfillment
- Office equipment proficiency
- Shipping and receiving understanding
- Computer Proficiency
- Microsoft Outlook
- Prioritization
- Call Center Operations
- Microsoft Excel
- Courteous demeanor
- In-store support
- Documentation
- Customer Service
- Problem-solving abilities
- Payment Processing
- Credit card payment processing
- Problem Resolution
- Critical Thinking
Affiliations
- I work in my church as the coordinator of our Food Pantry ordering and distributing food to community once a month.
- Assist with our Media Department at our church for all services.
Accomplishments
- Over the years I have received various awards for volunteering, leadership.
References
References available upon request.
Timeline
Customer Service Representative
Boscov’s
09.1998 - Current
General Studies
Reading Senior High School
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